Replace XBOX ONE controller

Microsoft Complete covers your Xbox One console, plus included controller, against accidents and mechanical or electrical breakdowns for up to three years. For covered controller and console, you get up to two replacements of a standard controller or one
replacement of an Elite Controller, and one replacement of the console – no deductible required.

I wanted to add that this is the Day-One edition controller. If it got replaced, it'd probably get replaced with a standard Xbox One controller, which is irritating.

Hello again,

The reason for asking what issues were being experienced when attempting to connect it directly to a device is to confirm if it is indeed the controller that is at fault for this process not working.

If you've determined that the controller is at fault, a suggested replacing of the controller is in order.

Within our Xbox One wireless controller solution the following is stated:

Step 6: Your controller needs to be replaced

Your controller needs to be replaced

Unfortunately we’re unable to fix the issue with your wireless controller, and it will need to be replaced. Click
Replace your controller below to check your warranty and initiate an exchange.

REPLACE YOUR CONTROLLER

It will link you to this page, our request an Xbox controller replacement support article.

Best wishes!

Hi there,

Sorry you're having trouble with your controller.

https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

In this support thread, it mentions a possible controller replacement. I could imagine how annoying it could be to replace a controller for just one button and if you think it's the Xbox that is causing this issue, perhaps you could borrow a friends controller
and see if the A button works on that with your Xbox. If It does, it will be your controller and I'd advise a replacement.

Hello S G,

Thank you for posting here on the Xbox forums. Check out these instructions here to request a replacement controller :

Request an Xbox controller replacement

Hope this helps!