Replace a faulty replacement controller?

Discus and support Replace a faulty replacement controller? in XBoX on Consoles to solve the problem; Hi there, My original Xbox elite controller 2 ran out of warranty in February of 2022, I ordered and paid for a replacement in December 2022, and now... Discussion in 'XBoX on Consoles' started by Danvantageous, Apr 26, 2023.

  1. Danvantageous
    Danvantageous Guest

    Replace a faulty replacement controller?


    Hi there,

    My original Xbox elite controller 2 ran out of warranty in February of 2022, I ordered and paid for a replacement in December 2022, and now the replacement controller is starting to show very similar faults.

    Left stick doesn't always register an upward press, and the bumpers are now requiring hard presses to register.

    Its not even been 6 months yet, and I cant get through to a customer service representative to discuss what my options are, and the request a repair option is expecting me to pay another £75.

    Has anyone else had this issue? What are my options here?

    :)
     
    Danvantageous, Apr 26, 2023
    #1
  2. Georges C. Win User

    Replace a faulty replacement controller?

    Hello, first it's a pleasure to be able to help you today.

    My name is Welcome to the community.

    Hello Danvantageous, you can try to contact support via chat via the link below, however in your situation they will recommend you the service that appears on the website.

    Go to: https://support.xbox.com/en-US/contact-us/

    See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

    If not, click on it then select the correct region that you are in.

    Check and confirm that you are within the available time of support under Contact times.

    Click Contact us

    Select the drop-down menu options that will match your concern.

    On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

    On the next page, select either Chat online or Request a call option then follow or enter the needed details.
  3. Danvantageous Win User

    Replace a faulty replacement controller?

    Hi there

    I have tried this and I keep getting “phone calls and web chat is not available for this issue” and the virtual assistant is constantly pushing that I pay for a replacement.

    This is poor customer service. I shouldn’t have to pay another £75 for a replacement controller that may not last 5 months, like the replacement I already have!

    This is really getting frustrating.
  4. Wishcatcher Win User

    Faulty Controller Replacement

    HI,

    Sorry about that issue, repair process is still working as in the past, as there is no direct contact with customers.

    You have to print the label and send it to Germany.

    To know more infos about it , please call or chat with an agent > https://beta.support.xbox.com/contact-us

    Regards
  5. Connor T. Maple Win User

    Refund service order instead of getting another replacement

    I did not activate the Microsoft warranty as it was out of warranty and I had to purchase the replacement controller that was sent to me. The controller is faulty and I want a refund of the replacement order and return the faulty controller sent to me
  6. FH BRoWNtoWN Win User

    Odd controller issues.

    Faulty controller you need a replacement, Microsoft can replace it for you if you are in the 90 day warranty.
Thema:

Replace a faulty replacement controller?

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