Repair - shipped to customer

dmbuchman · Jul 5, 2015

Was curious how long it takes to ship repaired xbone one. It states shipped via fedex a week ago, and tracking number not working.

:)

AnneFranknBeans · Jul 5, 2015

Xbox one repair status saying shipped to customer

Same here. Following your feedback, it seems they will take about a week just for FedEx to come pick up the item. Microsoft told me directly that it was SHIPPED on 7/10. That gives me the indication it's ON IT'S WAY to me. Not sitting in their damn building
WAITING to be picked up.

This pathetic attempt at customer service is disgusting.

PGH Assassin 29 · Jul 5, 2015

Xbox one repair status saying shipped to customer

It's straight pathetic we already had to wait for them to fix it after paying all the money we did for it I thought something was wrong cause fedex tracking kept saying no record found until 6 days later it finally updated and now it's been on the truck
since Saturday am very frustrated with the whole process

SaTaNaTaS · Jul 5, 2015

This happened to me last September right after FH2 came out, had to contact xbox support multiple times - they ultimately told me fedex ground lost or damaged my xbox and reshaped a new one...took 43 days from the date I sent it in to getting one back.

SaTaNaTaS

This happened to me last September right after FH2 came out, had to contact xbox support multiple times - they ultimately told me fedex ground lost or damaged my xbox and reshaped a new one...took 43 days from the date I sent it in to getting one back.

Bluntman1138

The customer service center is in Laredo. The actual repair center is in Mexico.

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Cheaper to have them fixed in Mexico. And it is cheaper on the shipping if sent to and from the US. SO you send it to laredo, they fill up a truck, take it to the repair center, pick it back up, and ship it back out from Laredo.

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Internatinal shipping through UPS can get expensive. Even US to Mexico will be double the shipping cost than US to US delivery.

crunchy doom

Hmmm, such a shame, i was hoping to be able to play MGS V this weekend.

Guess i'll just read a good book instead.

Thanks for answering

Daft Badger

Yeah,sounds about right.

They are waiting for UPS to collect it.

If you sent your console to Germany then it's usually picked up on a Wednesday & should be with you by Friday.

That's how it's been for me with the 4 xbox ones I've had to send off.

Radiant Sword X

Hi. Well, that is just the way they do their service. I would have chosen to contact customer service for repairs under Support section. Then there should be instructions on how it's done. You'd probably get a shipping package to ship your console and
then wait until the console is repaired. Then you would get it shipped back. Keep in mind that if your console is out of warranty, you would have to pay some fees.

Repair - shipped to customer