repair or replace service order

TwelveOdin33 · Mar 21, 2014

In the past 7 weeks I’ve had over a dozen interactions with the xbox chat and phone helpline regarding a repair or replace service order which was received at the Microsoft service centre on the 2nd of February.

During these conversations I’ve been misinformed, lied to, mocked and hanged upon. The service I’ve received these last weeks is simply the worst I’ve ever encountered in the last 30 years. Never a company, small or large, has placed so little
value in my legitimate requests after been sold a defective product. It is simply shameful.

I don’ know how mud longer this will take but I need to say that this Xbox will be the last Microsoft product, hardware or software, i ever purchase.

:)

TwelveOdin33 · Mar 21, 2014

repair or replace service order

In the past 7 weeks I’ve had over a dozen interactions with the xbox chat and phone helpline regarding a repair or replace service order which was received at the Microsoft service centre on the 2nd of February.

During these conversations I’ve been misinformed, lied to, mocked and hanged upon. The service I’ve received these last weeks is simply the worst I’ve ever encountered in the last 30 years. Never a company, small or large, has placed so little
value in my legitimate requests after been sold a defective product. It is simply shameful.

I don’ know how much longer this will take but I need to say that this Xbox will be the last Microsoft product, hardware or software, i ever purchase.

onyxishere · Mar 21, 2014

Repair or replace?

I would definitely consider replacing the model. The price you listed is a little better than half the cost of a new one here in Canada.

Not only will you get a better functioning console but you'll have a one year warranty with it as well. If you get one with a hard drive be sure to get an official Xbox transfer cable to transfer your content from the old drive to the new drive (If you
are currently using an S or E console then you don't need the cable because the drive is compatible - if you are using an FAT console then the cable is required to transfer).

Be sure to only use an official transfer cable as 3rd party cables have been known to ruin both hard drives and repairs are not supported for 3rd party issues.

HyruleBalverine · Mar 21, 2014

I'm sorry that you've had so much trouble. I would suggest using
https://myservice.xbox.com for repair request issues in the future as it should save you any hassles.

HyruleBalverine

I'm sorry that you've had so much trouble. I would suggest using
https://myservice.xbox.com for repair request issues in the future as it should save you any hassles.

Nini IssaOof

Just give them time during this pandemonic time. Just be patient and maybe try contacting them

Smwutches

You'll have to contact support for that. You can request a call back or chat with them at http://support.xbox.com/contact-us If you're not seeing those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.

Eden0032

Hi there.

At the moment during the current coronavirus pandemic, there have been some delays with courier deliveries as well as processing repairs.

If you are unsure and still need support, I recommend contacting Xbox Support directly at

http://beta-support.xbox.com/contact-us

-

Arminator

You can't officially buy parts for the console, as Microsoft doesn't distribute them to end-user stores. Only certified repair centers can order replacement parts.

There are no user serviceable or user replaceable parts that Microsoft intended for the customer to replace.

You will therefore have to find sources for these parts yourself, or have Microsoft officially service your console.

repair or replace service order