Repair of my Advanced Warfare edition returned standard edition.

TO Hell with the customer must be the new mantra for Microsoft.

I get my ONE serviced to make it usable a month after purchase and when it is returned it is not the right model. I should have received the Advanced Warfare edition back as it has the larger Hardrive and different skin colors.

What I get is a standard edition and no other info in the box. Gret Communication there MS

Then when I come to the support pages ther is no Phone option to call in my request.. Maybe its Saturday and they do not have pohone hours on Saturday. Makes Sense their customers primarily use the equipment off work hours and on weekends so lets not offer
a means of contact. Great!

So I have waited twice on Chat 1) 30 min (expected wait time 5 min) 2) 35 min (expected wait time 6min) and Nothing!!!

So this leaves me with this forum option.

A microsoft support Rep had better call me before Tuesday 12/23 with an action plan on what I need to do. BTW I am not holding my breath.

But I will be holding a PS4 if the situation does not get resolved and soon.

:)

 

How to get Atlas Camo of Advanced Warfare ?

The Atlas Camo is from the Limited edition of Advanced Warfare.

 

call of duty advanced warfare unavailable?

How come i can't buy this normal edition of Advanced Warfare?



Call of Duty®: Advanced Warfare kaufen – Microsoft Store de-DE

 

Sorry to hear it. Here's a number to contact phone support for you. If you live in North America please dial 1-800-469-9269 for more assistance with this.

 

Hi there the reason you recieved the one you did is because your console was not repairable and they probably dont have those as a part of the replacement policy.

 

That may be so, Pro. However I can understand where the OP is going with this issue seeing as how he purchased and sent in a console that had twice the storage capacity than the one he sent in. I would be upset as well.

 

This is unacceptable, I was to.d they don't do advanced replacements on the white Xbox ones but wasn't told if it is able to be fixed they send you a regular console... That stinks, they should have suppy chain for replacing these special edition consoles.
I was replacing my day one edition and inquired if I were to have problems.... If you don't get at the very least a 1 tb Xbox one then they owe you money imo....

 

Hey guys, I sent a message off to Misses Quinzel for you in the hopes that she may be able to shed some light on the subject. Give her a couple of days to post back just in case. After all, it is almost the holidays.

 

Hey, guys! I'm very sorry to see about any situation you're in regarding repairs! I can definitely understand how this can be frustrating, especially around the holidays.

SteeleeBird - I am very sorry to see that you received a standard console in replacement for your limited edition console. We have an inventory supply shortage with the limited edition consoles. Because of this, we have sent you a temporary,
courtesy standard console. This is to ensure that you are back to gaming as fast as possible. You should have received an email explaining this on the email associated with your hardware repair. That will help clear everything up and let you know when you
should be receiving your Advanced Warfare console back. If you did not receive such an email, please contact us via phone support at the number Onyx provided above, if you are in the US/Canada, so they can give you the full details surrounding this.

mrGREEK360 - The information you received is accurate. For limited edition consoles, we are currently not offering Advanced Exchanges. This is due to the supply shortage I have mentioned above.

Hopefully I've covered everything for you guys! If you have any further questions, do not hesitate to post back! I want to make sure you're completely sorted out and that there is no confusion here.

 

Interesting they sent out a courtesy Xbox one, I just hope you end up getting his console back to him ASAP. Hope he's lucky not to have bandwidth caps like me so he can redownload his stuff multiple of times. I also hope microsoft sends him a return label
prepaid to retun this console, not on his dime. If microsoft does take these steps then I would have to say this was handled well.

 

Thanks for the info Misses Quinzel, I'll try to remember it if a similar situation comes up.

mrGreek - I'm sure that the console will be shipped out and the temporary console will be shipped back using pre-printed labels courtesy of the support team. What they have offered is actually good business.

As for the bandwidth cap of which you speak, you can purchase an external USB 3.0 hard drive ranging in size from 256GB - 16TB to connect to your console for extra storage. You can put your games and other DLC on the external drive before you send your
console in to prevent having issues with downloading when you get the console back.