Repair costs - UK

Hi, that is indeed the set cost for an out of warranty repair. That price includes postage to and from the repair centre along with any and all parts that may need to be replaced.

Good point Tezcatlipoca (that's quite a name!)... I meant to say talk to Xbox Chat and then if they really can't sort it out, go to where you bought it from. After the RROD I really thought they'd go to lengths to avoid any issues like this. I also wonder
if their chat support is being massively overwhelmed, as normally they're pretty good, but it's very hit and miss at the moment.

The Sale of Goods Act is a good thing to know about when you have problems like this. So also is the distance selling law, but I don't know too much about this. Basically, if you've bought something online and it's faulty, they pretty much have to sort it
out for free or let you return it within a very short amount of time... 16 days maybe? The product has to be faulty though, and bought via delivery of course. Again, best to look that one up before believing me though, as has already been demonstrated .

The way around this is to return it. Problem is you can't necessarily buy a new one so quickly, although I think stores are getting new stock - it won't be so long before you can walk in a store and buy one.

The Sale of Goods Act only applies to Microsoft if the console was bought from Microsoft. Your statutory rights as a consumer under the Sale of Goods Act 1979 (as amended) are with the retailer, not the manufacturer.

All you have with the manufacturer is the standard manufacturer's warranty.

Having said that, I fully agree that it's absolutely unacceptable to have to pay to ship something back under warranty, especially if the cost of shipping something to Prague is more than the cost of simply buying a new replacement!

I'm in Canada and they're making me pay to ship my faulty headset to them Albeit is only $10, it is ridiculous that I incur out of pocket expenses for a product that should have been working out of the box. Call and complain and let them know you're not
OK with this, they'll have to modify this sooner or later.