Reoccurring payment for a canceled subscription

Discus and support Reoccurring payment for a canceled subscription in XBoX on Consoles to solve the problem; I purchased a monthly xbox live subscription prior to Aug 2016. Realizing that the yearly subscription costed less i opted for that. I canceled my... Discussion in 'XBoX on Consoles' started by ImmaSuperGohan, Dec 27, 2017.

  1. ImmaSuperGohan
    ImmaSuperGohan Guest

    Reoccurring payment for a canceled subscription


    I purchased a monthly xbox live subscription prior to Aug 2016. Realizing that the yearly subscription costed less i opted for that. I canceled my monthly subscription and on Aug 27 2016 i got a yearly subscription. I got the confirmation for both the monthly
    cancel and the year buy. Several months ago I noticed that I still was being charged for the monthly subscription despite dishing out the $60 for the year gold.This charge has been going on even though I canceled the subscription. The total has reached $170
    by this point and Microsoft chat people have no idea what to do besides contact my banking institution which I've done twice. Both times they've tried to reach Microsoft,they redirect me back to microsoft saying I had to go through microsoft. so here I am
    again on my last straw wondering how I'm going to get my money back.

    :)
     
    ImmaSuperGohan, Dec 27, 2017
    #1
  2. ngocphi
    ngocphi Guest
    I cant buy a new Gold account with the money on my Xbox 360!

    You don't you never could use currency or ms points or gift cards for reoccurring memberships

    If you want one time payment you will have to buy prepaid codes

    Subscription plans require a reoccurring payment option like a credit card
     
    ngocphi, Dec 27, 2017
    #2
  3. ngocphi
    ngocphi Guest
    Purchasing Gold subscriptions with Microsoft Account Money

    If you want pay as you go membership you will have to do what others do

    Buy a prepaid subscription card from your local store

    It is the same for every console or online service they have prepaid subscription cards

    Online reoccurring subscriptions

    And currency for only dlc movies and music as subscription requires a reoccurring payment option
     
    ngocphi, Dec 27, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Reoccurring payment for a canceled subscription

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Dec 27, 2017
    #4
  5. Smwutches Win User

    Reoccurring payment for a canceled subscription

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. GMS1stLDYCannon Win User

    cancel my subscription and please refund

    Hello, subscription can be cancelled through billing and subscriptions through microsoft.com. Cancel subscription and make sure reoccuring payment is turned off. As far as a refund you might need to call in and speak with a live representative to see if that is possible.
  7. ngocphi Win User

    xbox live credit

    To buy a subscription you must use a reoccuring payment method

    Credit is not a reoccurring payment method

    Any plans on the dashboard is a subscription

    The only option for pay as you go is full priced prepaid cards as subscriptions like your everyday bills are reoccuring
  8. ngocphi Win User

    ACCOUNT SUSPENED/ CAN'T REMOVE PAYMENT

    They will deduct monthly subscriptions till you tell them to stop

    This is with all subscription services like wow or psn plus

    If you read the terms of use it does mention reoccurring payments for subscriptions

    Also when you buy dashboard deals it will say this membership will renew

    Btw there is no cancelation period for month to month memberships

    If you want not have reoccurring payments you will have to turn off autorenewal and stay prepaid only and avoid dashboard deals as it is part of their terms

    You do have the option to cancel autorenewal before the renewal
  9. tttjt Win User

    Minecraft Realms subscription renewing but realm itself expires - requires fresh subscription to play causing double billing

    I was having this problem, I canceled my subscription last winter. Yet, I was still being charged for the 10-person realm, even though Minecraft said that my realm was expired, I was still getting charged! Even after my card number got changed. My fix for this was going to xbox.com and singing in to see my payments and billings, turning off reoccurring payments, then canceling the subscription.
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Reoccurring payment for a canceled subscription

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