Renovar o reactivar cuenta cancela [Translate] Renew or reactivate account cancels

hola buen dia

tengo dinero en mi cuenta pero no puedo hacer un pago de 10 dólares porque no me deja... no tengo tarjetas ni nada, por lo general siempre compro con tarjetas de regalo

Hello Danyel Fonck R!

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue. The agent would be able to set it all up for you.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support

Hi Danyel,

Segun la informacion del este link, hasta la fecha todavia tienes las opcion de renovar tu cuenta de Xbox
Live si es que no quieres cambiarte a Xbox Game Pass Ultimate. Puedes comprar tarjetas de regalo de Xbox, o tarjetas de suscripcion Xbox Live Gold como metodo de pago.

Si tienes dudas en como canjear los codigos de tarjetas, puedes usar el siguiente link para mas informacion.

Saludos!

[Translate by Mod]

Hi Danyel,

Based on the information in this link, to date you still have the option to renew your Xbox Live account if you don't want to switch to Xbox Game Pass Ultimate. You can purchase Xbox gift cards, or Xbox Live Gold subscription cards as a payment method.

If you have questions about how to redeem the card codes, you can use the following link for more information.

Best regards!

Hi
PlayerCentaur26,





Thank you for posting on the Xbox forums. We will be locking this outdated thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread.
We will be more than happy to answer any questions or provide solutions for any issues on your own thread.


Thank you again!

hola buen dia

haz tratado de renovar desde la pag de xbox en lugar de la consola o desde la aplicacion, te digo por que pudiera ser un error de la consola que no permita lo que intentas

suerte y saludos

Hola

Lo he pensado hasta despues de tu msj, pero tengo miedo de hacer el pago y que pierda el dinero y no se reactive mi cuenta... Tenia muchas cosas en esa cuenta y por no pagar 2 meses me la cancelan y quiero recuperarla

[Translate by Mod]

hello good morning

you've tried to renew from the xbox page instead of the console or from the app, I tell you why it could be a console error that doesn't allow what you're trying to

luck and greetings

Hello

I've thought about it until after your msj, but I'm afraid to make the payment and i'm going to lose the money and don't reactivate my account... I had a lot on that account and for not paying 2 months I get canceled and I want it back