Renovación

Web translation:

Renewal

I have a problem with the renewal, the payment and it only appears that there is an error in the internal system that tries it later and the other is that the payment is in process but is not approved.

Response:

Hi there,

for any billing/payment related issues it's usually best to contact Xbox Support via Phone (or Chat) at
http://support.xbox.com/contact-usThey should be able to look into the situation and try to help you fix it

Web translated response:

Hola,

para cualquier problema relacionado con la facturación / pago, generalmente es mejor contactar al Soporte de Xbox por teléfono (o chat) en
http://support.xbox.com/contact-usDeben poder investigar la situación y tratar de ayudarlo a solucionarlo.

If you have ultimate and redeem a code for gold, it will convert that into ultimate time (12 months of gold become four months of ultimate) and that's it. The four months of ultimate are not a bonus included with a gold Subscription,
but it is the convertion rate.

When you have ultimate, that is the only active sub you can have and all the others are converted to that if you add more time since it already includes all the other subs (with a convertion rate based on the value of code you are redeeming).

More info can be found here:

https://beta.support.xbox.com/help/...age-subscriptions/xbox-game-pass-ultimate-faq

Hola, como se puede cancelar una suscripción de gold de 1 mes que tiene renovación mensual?

[Translation: Hello, as you can cancel a subscription of gold from 1 month having monthly renewal?]

You need to contact phone support for XBOX Live to switch off automatic renewal.

Translation:

Es necesario ponerse en contacto con el soporte telefónico para Xbox Live para desactivar la renovación automática.

Hello Esteban,

We understand that you're being charged for an Xbox Live membership to which you state already checking the Microsoft account and confirming that there is no active subscription on the account.

Our recommendation here is to reach out to our customer support team to investigate this with our team to weigh out all possible options and deal with
this charge.

Try this and let us know how this goes.

Best wishes!