Renewing Payment Method for XBox Game Pass

the only way you can do something like is to call microsoft, you will have to give personal info you can't share here

It might be worth going through her devices to see if the password is saved on one of them.

Sadly, you will need to have a payment method on file in order to redeem a code for a recurring subscription like Game Pass and Xbox Live Gold.This is because the subscription will automatically renew each month, and you will need a valid payment method on file to be charged for the renewal. Without a payment method, you will not be able to redeem your code. You can try to use a prepaid Visa or Mastercard gift card to redeem your code. These cards can be purchased at many retailers, and they can be used just like a regular credit or debit card.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

The Xbox Game Pass subscription is set up to automatically renew each month, and the payment method used for the subscription is based on the available balance in the account at the time of renewal. If you want to prevent the subscription fees from being taken from your children's account balance and instead charge it to the payment card, you can try changing the payment method or making your card as the primary payment method for the subscription by signing in at https://account.microsoft.com/services.

Hello, the gamepass is an autorenweal so you need to have a suitable payment method in place for after the game pass so it can auto renewal after the $1 offer runs out.