Renewing Minecraft Realms with Microsoft money in account

Hey Brooke!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

It might be possible that the Microsoft account that you were using to renew your realms subscription was different from the one that was migrated to your Minecraft account.

To confirm this kindly locate your order transactions for your Minecraft game and your previous realm subscription history on your Microsoft account by signing on to account.microsoft.com > Payment and Billing > Order History.

As for the realm subscription: On account.microsoft.com > go to Services and Subscription.

If you are unable to find the Minecraft game transaction and your realm subscription history under the Order History and Services and Subscription tabs, try to find it on your other Microsoft accounts.

If you have managed to find the Minecraft transactions on the Microsoft account, use the same account to renew your realms subscription.

Hi there, if you renewed your Realm in minecraft but still it doesn't renewed, try sign out your account in minecraft and re login, I hope is helpful

I ended up cancelling auto-renew entirely and temporarily deactivating my realm completely so I could set it up to be charged at times more convenient for my fixed income. Currently, I manually renew my 2-person realm every month now via my Nintendo Switch (on which I have the Switch version of Minecraft Bedrock), but I wouldn't call that a solution or even a workaround, because the problem is that auto-renew on Microsoft is correctly taking payments but not actually resulting in renewing a 2-friend realm.

Renewing manually every month on a completely different non-Microsoft game console that I also have Minecraft for is not a viable workaround for autorenewing a realm for someone who only has Minecraft Bedrock on PC.

There must be something buggy in the communication between a Microsoft server saying "the subscription has been paid this month" and the Mojang server that's supposed to answer "okay, we confirm that the existing realm is successfully renewed for the next 30 days" (or, what I think we'd all appreciate at the very least: "there was a problem renewing the existing realm, refund the customer their payment and tell them there was a problem").

(I haven't tried auto-renewing via Nintendo but problems with that method wouldn't belong here anyway.)

For me I was having an issue with a realm I already had. It took the money but it wouldn’t renew. They refunded the money and then I had to start a new realm. I had to call Microsoft to get things fixed, the chat and email messages were not getting anywhere.

Hope this is useful.

I figured out how to fix this, go into your Microsoft subscriptions and go to your realms subscription. Turn off auto renewal and then when the pop up asks if you’re sure you want to cancel auto renewal, say no. Then go back to your Minecraft realm after resetting the game. It worked for me!