renewed xbox live gold membership today but cannot access gold features

Hi I have renewed my xbox live gold membership this morning but I cannot access any

gold features, I have confirmed the transaction on my Microsoft account and have turned everything

off & back on again but no luck I have also tried to request a call back/live chat with support but I am not

getting anywhere can anyone help/advise

Thanks

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

 

Well it says you arent gold

Did you use a trial card if so that would be why.

Those only give temporarily multuplayer access no games with gold or deals with gold just non ranked matches and only works on some games

If you are on home gold that doesn't work on the website or 360 games only on the xbox one

 

No I have not used a trial card. I purchased a 12 month Xbox live gold membership today.

via xbox, The purchase is showing on my account purchase history.

Thanks

 

Me to and i need to fix it please help us

 

Hey guys! You're both showing as gold here on the forums, are you still having these issues? Post back and let me know!

 

i also just renewed my xbox live gold through a prepaid card. my microsoft account shows that its active, if i go to subscriptions in my xbox one settings it says its good, but the xbox store will not let me buy the games with gold games. i got to the point
where i could, trying to get mirrors edge at the moment, and when i click show price it freezes. and the only way i was able to get there was through settings->subscriptions->xbox live->free games.

but the xbox dashboard still is telling me to "Join now and start saving", where it normally would say stuff about games with gold.

 

Hey Heraklean -

We're looking into that issue surrounding Mirror's Edge and other Xbox 360 games. Keep trying to purchase them and if/when we have more information to share, we'll let you know.

 

I ran into this same problem last night when I renewed xbox live gold with a 12 month prepaid card. When I entered the code from the 12 month prepaid card the xbox store gave me an error (without an error code) and said to try back later. When I did the
xbox store told me the code had already been redeemed.

I then checked my subscription status in my xbox settings and it said that my gold expires October 2017, so the prepaid card code worked, except that I cannot download games with gold, or access deals with gold from my xbox one console.

I successfully downloaded Assassins' Creed Chronicles China from the microsoft store by logging in to xbox.com this morning, but I was not able to download that game last night from my console.

Any help at all will be greatly appreciated.