Renewed Gold Membership - No Rewards Credits

jamger21 · Jan 31, 2017

I renewed my gold membership in October 2016, but I never received any rewards credits; can you help?

:)

den530 · Jan 31, 2017

Reward of 12 months renewing Xbox Live Gold membership

Hi, Xbox Rewards.

Is there a reward of 12 months renewing Xbox Live Gold membership? Is it no longer exist?

I got 3,000 credit in May 14, 2014. I renewed Gold membership in July 8, 2017 but didn't get that reward. Incidentally I didn't get that credit in 2015 and 2016 too.

Would you explain me this issue?

From Japan.

Best regards.

xboxfelix · Jan 31, 2017

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

Month-to-month membership- Notification comes 15 days in advance

3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

The payment option you are using will be charged immediately.

The time subscription plan you have just purchased will be added to your remaining subscription time.

Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

Smwutches · Jan 31, 2017

As of July 1, 2014, there are no offers to receive credits for renewing gold.

Tweaked Donkey

In order to get the credits, your current membership has to expire and the new membership will have to roll through. Then, you will receive the credits.

From the Rewards Page:

"Renewing your Gold membership, whether on Xbox One or Xbox 360, is a quick and easy way to earn up to 3,000 Rewards Credits. You'll earn Credits each time you renew your Gold membership, and if you sign up for a 12-month Gold membership, you'll get
all your Rewards Credits at once. Please note, you will receive your Credits once your current Gold membership ends and your new Gold membership kicks in."

DigitalAssassin

Hey mate, I found this on the FAQ:

I renewed my Xbox Live Gold membership and I didn't get my Rewards Credits. Why?

Credits for renewing your Xbox Live Gold membership will appear on your MyRewards page within 2 days of your current Xbox Live Gold membership ending and the new one beginning. In addition, if you allow your Xbox Live Gold membership to expire before you
renew your Xbox Live Gold membership, you will be ineligible for this offer.

From here: http://rewards.xbox.com/faq/

Smwutches

His information is correct. It's per the terms and conditions of the offer -
rewards.xbox.com/terms-and-conditions

Renew 12-month Xbox Live Gold Membership: Available only to participants who are Xbox Live Gold members renewing their Xbox Live Gold membership as of the Program start date. Participants must be Xbox Live Gold members
at the time of renewal. Xbox Live Free members and Xbox Live Trial Gold members purchasing a membership are not eligible. Each 12-month Xbox Live Gold membership purchased during the Program Period will earn three thousand (3,000) Rewards Credits, up to a
maximum of three thousand (3,000) Rewards Credits during a twelve (12) month period. To renew your Xbox Live Gold membership,either redeem a Prepaid Live Gold membership, purchase a membership from your Xbox 360 or Xbox One console’s Dashboard,
or visithttp://www.xbox.com/en-US/Live/JoinLive/Membership during the Program Period.
Users of Prepaid Live Gold memberships will be credited upon actual renewal date, defined as the time the previous membership would have expired.

Mistress Sara

Hi there,

If the two questions are related to the Live Rewards program (which they sound as though they are) then this does belong in the Live Rewards Forum here:

forums.xbox.com/.../29.aspx.

-

Keep in mind the Rewards program is sponsored by Microsoft and managed by another company.
-

For the 3,000 credits, per the FAQ for the Rewards program:

— When will I get my Rewards Credits?

A. Rewards Credits will automatically be converted into your local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until
a quantity of 5,000 is reached.

-

— I renewed my Xbox Live Gold membership and I didn't get my Rewards Credits. Why?

A. Credits for renewing your Xbox Live Gold membership will appear on your MyRewards page within 2 days of your current Xbox Live Gold membership ending and the new one beginning. In addition, if you allow your Xbox Live Gold membership to expire before
you renew your Xbox Live Gold membership, you will be ineligible for this offer.

-

For the refer my friend:

— Why can't I refer some of my friends?

A. There are multiple reasons a friend may not be eligible for the Refer-a-Friend Reward. Your friend may already be an Xbox Live Gold member, or have recently acted on a referral and upgraded to Gold. Also, the Refer-a-Friend Reward may not be available
in your friend's region. Please see the Terms and Conditions for full details.

-

Or is this about a different promotion?

eG x Thee Elf

Pwnapple,

You will want to create future threads in the Xbox LIVE Rewards Questions forums. Per the
Rewards FAQ: "Credits for renewing your Xbox Live Gold membership will appear on your MyRewards page within 2 days of your current Xbox Live Gold membership ending and the new one beginning. In
addition, if you allow your Xbox Live Gold membership to expire before you renew your Xbox Live Gold membership, you will be ineligible for this offer."

Renewed Gold Membership - No Rewards Credits