Renew Xbox Live Gold For £1

On my Xbox One dashboard an offer to renew my Gold membership for £1 and also to get EA access came up. I clicked through the links to claim this offer but after purchasing the renewal I received an email saying that I have been charged £5.99. I have attached
a link to a photo of the offer shown on my Xbox. I would like to just be refunded £4.99 but if thats not possible I would like a full refund of £5.99 because the month of Gold does not come into effect until the new year. Is there any chance of this offer
being honoured by Microsoft?

[View:20151228_185815488_iOS.jpg]

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

1 year of Live Gold for $39 until 2/1 only on Amazon.

I was just on Amazon and you can get 1 year of Live Gold for $39. Saves $20.


http://www.amazon.com/gp/product/B002VBWIP6/ref=oh_d__o00_details_o00__i00?ie=UTF8&psc=1


This came at the perfect time for me as I only has 1 month left!


Items Ordered Price
1 of: Xbox Live 12 Month Gold Membership [Online Game Code]
Condition: New
Sold by: Amazon Digital Services Inc
$39.99



Dear Richard Keller,


This mail is confirmation that you have successfully renewed Prepaid 12M Xbox LIVE Gold. The subscription will expire on Sunday, March 01, 2015. Here is a description of the service:

Get the most from your Xbox One and Xbox 360 with unrivaled multiplayer gaming, premier entertainment apps, Internet Explorer, and exclusive member benefits. At the end of 12 months, your Gold membership will automatically downgrade to a free Xbox Live Membership, unless you use another prepaid card or change your membership renewal options (go to www.xbox.com/live/accounts). Additional subscriptions and requirements apply for some Xbox Live Gold features. See xbox.com/live. Broadband Internet, games, and media content sold separately. Subject to Xbox Live Terms of Use.

Thank you for being a valued member of Xbox Live Gold. To find out more about the features and benefits of your Xbox Live Gold membership, visit Xbox Live | Xbox

Thank you for using Microsoft Online Services.

The Xbox Live Team

 

Hey, Coy! Very sorry to see that this has happened to you! In order to get a refund, you will need to
contact phone support for your region. They will not be able to issue a partial refund, but should provide a full refund. Be sure to explain the situation clearly to them so they understand
what happened. If you run into any issues there, please let us know so that we can ensure you're taken care of.

As for the promotion itself, we are looking into the situation you are in. Once I have more information, I will post back here. Thanks for bringing this to our attention!

 

Hey, Coy!

I've got confirmation that once you get your refund, you will still qualify for the EA Access as long as you have Gold until next September. Please contact phone support via the link I provided above to get a refund for Gold. Let them know that your Gold
should NOT be cancelled, but only a refund should be provided. If they refuse to do that,
do not let them cancel your Gold and please post back. We will look into it further there.

Thanks!

 

Hi Misses Quinzel,

Thanks for your help, I managed to sort out a refund without cancelling my Gold membership.

I appreciate your support and hope you have a great new year!

Cheers,

Rob

 

Perfect, Rob! Thanks a bunch for doing that and I'm sorry we weren't able to do that for you here (security reasons). Be sure to have Gold through next September continuously, and you should still receive your 12 month EA Access code. Your information has
been passed on to the proper team to ensure that happens if you do.