Renew Gold, get a bonus

on my home screen it says " Renew Gold, get a bonus". I click on it and it takes me to a screen that says "Get a free action movie when you renew gold", it gives me the options of "Stay Gold", "Gold benefits", and " Terms & Conditions". Theres a picture
of the planet of the apes, xmen, and Bruce Willis. I redeemed a code for 12 months and nothing happened. The promotion is still there it didnt ask what movie I wanted. Please help.

:)

 

Family Gold Pack cancelation and still no free three months!?

Hello NcfcHarryrb97,

The free 3 months came as a bonus to having the Gold Family Pack converted to Individual Gold Subscriptions not for cancellation.

If you had auto renew turned on your Gold Family Pack would have renewed until the conversion was complete you then would have received the 3 bonus months.

Find out more about the Gold Family Pack conversion here

http://support.xbox.com/en-US/billi...ols/family-pack-convert-individual-member-faq

Sorry I didn't have better news..

hope this helps

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

HI there,

I'm not seeing the offer on my console. With all these offers the best thing to do when you still see the offer - go to the Terms and Conditions. There it will say specifically how the promotion works as well as when the reward for completing the task will
be awarded.

 

Greetings.

To check, did you select the "Stay Gold" button on this promotion to purchase more Xbox Live Gold or did you use a prepaid code for Xbox Live Gold?

We're afraid you will need to have used that Stay Gold option to be eligible for the promotion.

 

I did click on stay gold, i did not buy it online and it doesn't say that i have to. When i click on stay gold it takes me to redeem a code, and i redeemed the code but didn't get a movie

 

Correct, the offer indicates you'll want to have used the "Stay Gold" option through this Xbox One dashboard promotion.

However, we're afraid the send for a movie code is not instantaneous. The terms indicate a digital code will be sent within the next month to the Xbox Live message center of users who qualified for the offer.