Removing Xbox Live

CLAlexander16 · Mar 22, 2018

I was given a 1 month free trial of Xbox live upon purchase of my system. This month the membership automatically renewed and charged me $9.99. I have been attempting to terminate my membership because I did not want to pay the $9.99, but it appears as
though Microsoft has made it very difficult to remove your membership. Any suggestions?

:)

SPITFIRE-SIX · Mar 22, 2018

Xbox is telling me to get Gold even though I have it?

Another way to attempt to fix this, is to remove the account from the xbox in settings->accounts-> remove accounts. After that is removed login with that gametag again to force the console to fetch your live subscription data. In rare cases your Xbox account and live account will lose sync.

Closingracer · Mar 22, 2018

Xbox is telling me to get Gold even though I have it?

Another way to attempt to fix this, is to remove the account from the xbox in settings->accounts-> remove accounts. After that is removed login with that gametag again to force the console to fetch your live subscription data. In rare cases your Xbox account and live account will lose sync.Click to expand...
Click to expand...

Good to know. I'll try all this when I get back home to try it out. Thanks

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Smwutches · Mar 22, 2018

You should be able to cancel it at Sign in to your Microsoft account If not, you'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

You should be able to cancel it at http://commerce.microsoft.com If not, you'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Mister Darcy-9112DFB

Greetings, DJ! Here are instructions for how to remove an Xbox LIVE payment option:

support.xbox.com/.../remove-xbox-live-payment-option. Hope this helps!

DecodedSyntax

How to remove credit card information off of your account.

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support.xbox.com/.../remove-xbox-live-payment-option

Jennos

Hello Prestige.

Removing payment options:
support.xbox.com/.../remove-xbox-live-payment-option

Important You can’t remove a credit card that is associated with an active Xbox LIVE membership. If you try to remove the credit card associated with an active Xbox LIVE membership, you will be prompted to add a new payment option for your membership.

If you don’t want to add another payment method, call Xbox Support for help removing your payment method. When you call, please have your gamertag and payment information available.

You need to add another form of payment before you remove an older one. Here is the steps on how:

support.xbox.com/.../add-edit-xbox-live-payment-option

bubbashatz

try
support.xbox.com/.../remove-xbox-live-payment-option that will walk you through the steps on how to remove a payment option

Removing Xbox Live