Removing Billing Profile

I have just recently moved back to Germany fro the US and have purchased an Xbox One, I subscribed no problem to Live using my paypal account when setting up the console.

Now when I am in the store, I am automatically sent to my US - Personal account, which is completely useless to me as I have never used it for anything other than a windows phone I had a few years ago.

I am trying to delete this account, or at least make it so that it is no longer the "dominant" one when using the store on my Xbox One.

I have already been in touch with the Billing Support Team and they were unable to help me and sent me here.

Please Help! I want to buy things!!

Cheers,

Alex

:)

 

Services and Subscriptions

Hi,

Try removing your profile, then adding it back and then see if it'll let you update your billing. You can learn how to do that here: https://support.xbox.com/en-IE/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

If that doesn't work, contact support in your region to make sure there isn't a billing issue with your account.

 

Unable to access Payment & Billing since most recent update

Hey there IIII VIPER III.

Sorry to hear the trouble with billing. Since this began have you tried removing your profile from your Xbox One, power cycling, and then adding it back? If not let's give that a try. Check out

how to remove your profile here.

 

Hi,

unfortunately, there is no way to delete a billing profile.

You can edit them but not delete them.

I am in the same case as you.

Sorry

Cheers

 

Why don't you try setting up different payment options and change your region on the console? The payment options are a simple thing to change and you can delete any older ones you no longer want to use. At that point, it should divert you to the content
you're looking for and allow you to purchase whatever you're after in your region's currency if I'm not mistaken...? You can also do what I did and change the Email address that is associated with your account. I had a problem where my Xbox would not allow
me to sign in because I had forgotten the password to an old email address I started 7-years ago when I opened my Xbox Live account. The rep on the phone told me to just create a new gamertag and buy another gold membership....after renewing 2 weeks before!
I'm not sure if this helps or not but it might be a direction to go in?