Removing Billing Profile

Discus and support Removing Billing Profile in XBoX on Consoles to solve the problem; I have just recently moved back to Germany fro the US and have purchased an Xbox One, I subscribed no problem to Live using my paypal account when... Discussion in 'XBoX on Consoles' started by Einsathurin, Oct 11, 2016.

  1. Einsathurin
    Einsathurin Guest

    Removing Billing Profile


    I have just recently moved back to Germany fro the US and have purchased an Xbox One, I subscribed no problem to Live using my paypal account when setting up the console.

    Now when I am in the store, I am automatically sent to my US - Personal account, which is completely useless to me as I have never used it for anything other than a windows phone I had a few years ago.

    I am trying to delete this account, or at least make it so that it is no longer the "dominant" one when using the store on my Xbox One.

    I have already been in touch with the Billing Support Team and they were unable to help me and sent me here.

    Please Help! I want to buy things!!

    Cheers,

    Alex

    :)
     
    Einsathurin, Oct 11, 2016
    #1
  2. brandiesel1
    brandiesel1 Guest
    brandiesel1, Oct 11, 2016
    #2
  3. Mister Maka
    Mister Maka Guest
    Unable to access Payment & Billing since most recent update

    Hey there IIII VIPER III.

    Sorry to hear the trouble with billing. Since this began have you tried removing your profile from your Xbox One, power cycling, and then adding it back? If not let's give that a try. Check out

    how to remove your profile here
    .
     
    Mister Maka, Oct 11, 2016
    #3
  4. Removing Billing Profile

    Hi,

    unfortunately, there is no way to delete a billing profile.

    You can edit them but not delete them.

    I am in the same case as you.

    Sorry

    Cheers
     
    OlivierCésar, Oct 12, 2016
    #4
  5. MattyMidway
    MattyMidway Guest
    Why don't you try setting up different payment options and change your region on the console? The payment options are a simple thing to change and you can delete any older ones you no longer want to use. At that point, it should divert you to the content
    you're looking for and allow you to purchase whatever you're after in your region's currency if I'm not mistaken...? You can also do what I did and change the Email address that is associated with your account. I had a problem where my Xbox would not allow
    me to sign in because I had forgotten the password to an old email address I started 7-years ago when I opened my Xbox Live account. The rep on the phone told me to just create a new gamertag and buy another gold membership....after renewing 2 weeks before!
    I'm not sure if this helps or not but it might be a direction to go in?
     
    MattyMidway, Oct 31, 2018
    #5
  6. MattyMidway Win User

    Removing Billing Profile

    Why don't you try setting up different payment options and change your region on the console? The payment options are a simple thing to change and you can delete any older ones you no longer want to use. At that point, it should divert you to the content
    you're looking for and allow you to purchase whatever you're after in your region's currency if I'm not mistaken...? You can also do what I did and change the Email address that is associated with your account. I had a problem where my Xbox would not allow
    me to sign in because I had forgotten the password to an old email address I started 7-years ago when I opened my Xbox Live account. The rep on the phone told me to just create a new gamertag and buy another gold membership....after renewing 2 weeks before!
    I'm not sure if this helps or not but it might be a direction to go in?
  7. OlivierCésar Win User

    Removing Billing Profile

    Hi,

    unfortunately, there is no way to delete a billing profile.

    You can edit them but not delete them.

    I am in the same case as you.

    Sorry

    Cheers
  8. mjgjhb001 Win User

    Deleting an Xbox 360 / Microsoft Billing profile

    Just as another note to my last post Re: To remove a billing profile:

    This won't remove the profiles from your account.

    See:
    commerce.microsoft.com/.../Profile
    >Payment & Billing >Billing Info

    What it will do is default your payment options to the country you live in. So in other words you'll be making payments/purchases from the country you've migrated to.
  9. MERCENARYREVY Win User

    I can’t remove my credit card from my Xbox 1S

    get on hes consol. go to system settings. go to billing and click remove card. i think its under profile or billing. its easy to do it that way.
  10. Smwutches Win User

    Billing Profiles

Thema:

Removing Billing Profile

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