Removed myself from "Family" and now I can't enter Xbox Live

Discus and support Removed myself from "Family" and now I can't enter Xbox Live in XBoX on Consoles to solve the problem; Hello! The story is: I was trying to buy a Picture Pack (Marvel Classic Heroes) from Market Place, but it wouldn't let me buy it because child and teen... Discussion in 'XBoX on Consoles' started by SpottedJam66403, Mar 13, 2015.

  1. Removed myself from "Family" and now I can't enter Xbox Live


    Hello! The story is: I was trying to buy a Picture Pack (Marvel Classic Heroes) from Market Place, but it wouldn't let me buy it because child and teen accounts weren't able to buy it. I'm 17 years old and I thought so weird that I couldn't buy simple pictures.
    So I searched for a solution , tried everything even making my account an adult account. So nothing changed. The last think I thought was that the parent account linked with mine could be blocking, so I deleted myself from "Family" in the parent account. Now
    I am no more able to enter Xbox live. Every time I try to enter, a message appears saying that my parent account is invalid and that I need to put another. So I try to put the same parent account or the new one I created (since the other wasn't working) and
    when I click "accept" in the end of the progress of putting a New parent account, a message appears saying that the action can't be finished and to try again later. I contacted both phone and chat supports, none could solve the problem and both sent a request
    for the superior department so it can try to solve my problem. I just don't know how much time It can last, so I'm looking for any solution. I searched the forums, found people with this problem and it wasn't solved. I still have months of xbox live gold,
    I want to be able to download the free games and play online, not waste money. Please, can anyone help? Removed myself from "Family" and now I can't enter Xbox Live :( I'm writting from the parent account since I can't enter with mine.

    :)
     
    SpottedJam66403, Mar 13, 2015
    #1
  2. Sualp Sener
    Sualp Sener Guest
    Can't Buy 360 Games on Xb1 "Your account is unable to make this type of purchase on Xbox | Games and Entertainment on All Your Devices . Please complete this transaction from your Xbox."

    I already looked at this. My account was a child account but I removed myself from family then I bringed back myself as adult so my account looks adult but I did some research and I think my ms account and live account have different birth. Can't I just
    change my Live account's birth?
     
    Sualp Sener, Mar 13, 2015
    #2
  3. ArthurDaret
    ArthurDaret Guest
    SECURITY CHECK DOES NOT FUNCTION

    Hello,

    The Security Check sign in asks for a password for [Removed by Moderator] However, I tried to enter this email address in to get the password and it does not work.

    There was never a password for this. I have a family account and now this family member cannot play on Xbox Live. Frustrating beyond belief!!! Please send me a link or something because I can't figure this out and I consider myself reasonably intelligent.

    Warm Regards,

    Arthur [Removed by Moderator]

    [Removed by Moderator]

    [Removed by Moderator]
     
    ArthurDaret, Mar 13, 2015
    #3
  4. Removed myself from "Family" and now I can't enter Xbox Live

    They fixed the issue /o/

    Now I can enter with my account again: PedroEduardoDs
     
    Pedro EduardoDs, Mar 14, 2015
    #4
  5. Macdaddy6465
    Macdaddy6465 Guest
    This happened to me as well please help
     
    Macdaddy6465, Oct 31, 2015
    #5
  6. onyxishere
    onyxishere Guest
    Sorry to hear it Macdaddy. However, as this is an older thread please create a new one detailing your issue exactly for further assistance. thank you.
     
    onyxishere, Nov 1, 2015
    #6
  7. the same thing happened to me while trying to change my bio please help
     
    corruptangel117, Nov 1, 2015
    #7
  8. Mister Maka
    Mister Maka Guest

    Removed myself from "Family" and now I can't enter Xbox Live

    Hey there corruptangel117!

    Sorry to hear that. Please create a new thread with information on your issue as onyx recommended above you. Because this is an older thread, creating a new thread with your issue will let us best help you out. Thanks!
     
    Mister Maka, Oct 31, 2018
    #8
  9. Mister Maka Win User

    Removed myself from "Family" and now I can't enter Xbox Live

    Hey there corruptangel117!

    Sorry to hear that. Please create a new thread with information on your issue as onyx recommended above you. Because this is an older thread, creating a new thread with your issue will let us best help you out. Thanks!
  10. Macdaddy6465 Win User

    Removed myself from "Family" and now I can't enter Xbox Live

    This happened to me as well please help
  11. Pedro EduardoDs Win User

    Removed myself from "Family" and now I can't enter Xbox Live

    They fixed the issue /o/

    Now I can enter with my account again: PedroEduardoDs
  12. corruptangel117 Win User

    Removed myself from "Family" and now I can't enter Xbox Live

    the same thing happened to me while trying to change my bio please help
  13. onyxishere Win User

    Removed myself from "Family" and now I can't enter Xbox Live

    Sorry to hear it Macdaddy. However, as this is an older thread please create a new one detailing your issue exactly for further assistance. thank you.
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Removed myself from "Family" and now I can't enter Xbox Live

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