Remove my email from an XBOX account that is not mine.

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Hi mritchey(2),

We hope you are doing well. Thank you for posting in Xbox Forums. We are happy to help.

We understand your concern about the emails you keep on receiving from your daughter's subscription and usage of the account. We know it is important for you to be excluded from all those notification and should not be a recipient of it. Let us check on this together and sort this out in timely manner.

According to the information you have shared in this thread, you are trying to remove your inclusion of your email account to stop receiving notification from your daughter's Microsoft account. To better isolate your concern, we would like to ask for few things:

1. May we ask for a screenshot of the email you receive about Xbox Game Pass Ultimate subscription? In that way, we can see the sender of the email and other small details about it. The reason why we asked this is because of the presence of Unsubscribe button or link this may or may not be available to each emails you receive.
   
2. May we know if you have had ask your daughter to update her account's primary alias?
   

You may tell her to visit this link: Manage how you sign in to Microsoft (live.com) and sign in to her account.

Then, make sure her email account was set as primary alias and not yours.

On the same page, you may select Remove to remove your email account.

NOTE:

If this is an email with Microsoft domain/s (live.com, outlook.com, hotmail.com, and msn.com), the mailbox will be gone after removing it as an alias meaning you will not receive any emails and cannot use that email account again.





Know more here: Add or remove an email alias in Outlook.com

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Apparently she is using your account, your email to sign up.

It is not possible to transfer it.

Just creating an account for her, with her own email.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

First I need to understand, is the account she uses to play through her email?

If so, there is no way to transfer the xbox profile.

Now if the email she has is not yours, then it's just a family link.

Just remove it like this

https://support.microsoft.com/en-us/account-bil...

I am so sorry my response was rude. I have been dealing with Microsoft about this issue, literally for years and I didn't realize you weren't working for Microsoft so couldn't see my account or fix it. Please accept my apologies.

Also, thank you so very much for trying to help people.

This is something Microsoft will have to fix. I just have to figure out how to get them to do that.