Remote play on Windows 11 HP G10 255 not working outside of home network

cagerhager · Jun 18, 2025 at 5:34 PM

For context, I had an old HP laptop that would connect to remote play on my Series X console at my office. My old iPad also used to connect at my office (until they discontinued the app). However, since upgrading to an HP 255 G10 laptop with windows 11, neither remote play for the app nor through a browser (Edge and Chrome) works at my office. It will connect at home without issue on my laptop and ipad but outside of the home network, it does not work. I will get the xbox logo starting up and it will stall at a black screen, only to kick me back to the console select screen. It used to deliver a message "disconnected from cloud gaming session" when on the app, but now there is no error message. I know it turns on my console as I tried it before leaving my office today and when I got home my console was on.

I disabled my remote play and reset it for the Series X, laptop, and ipad with no luck. i checked my firewall and all xbox related applications are allowed through. Hell, I even tried with the same controller at the office as I use on my Xbox at home and it still does not work. Any help would be appreciated.

:)

cagerhager

I'll give that a go. So when I "reset the console" what does that clear?

SweetMonet

This will restore the account and the connection. It will remove the account and then re-establish the network connection.

SweetMonet

Hi, Cagerhager! It's my pleasure to assist you with this today.

Kindly try to do these steps and check if it will fix the issue.

- Make sure to clear the cache of your browser on your phone/laptop

- Then, try to reset the console this way and reconnect the console to your phone

IMPORTANT: Make sure to remember the email and password for the account before taking these steps.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info > Reset console.

Select "Reset and keep my games & apps

Then check if that will work. Thank you!

SwordofWhedon

https://support.xbox.com/en-US/help/hardware-network/connect-network/network-ports-used-xbox-live

make sure the courts used by Xbox live or open on your router since it's an external issue

aboris26

Thanks, I've done all these and it still doesn't work while on the same network. It works fine when playing on a network outside of my house.

I suspect it's a Windows 11 error blocking local connections, any ideas?

Remote play on Windows 11 HP G10 255 not working outside of home network