Remote play not working properly

I have recently set up remote play for my Xbox Series X on my IPad and my phone. Both, my phone and iPad are up to date and have the latest specs to be able to play on the cloud. I had read that some people were having the same problems as myself; not being able to connect to their iPad or phone at home or in my case, my university wifi. I am now at home and was hoping to connect to my Xbox through my home wifi but now I am unable to. I also unchecked the local networks in my iPad and phone setting but still no luck. Has anyone been able to find a solution? Any help would be greatly appreciated!!

Hi Jhareil Hutchinson

Hi Crapnara

Greetings!

Thank you for posting in Microsoft Community. We are happy to help.

Have you already checked our support article?

Troubleshoot remote play gaming: Troubleshoot remote play gaming | Xbox Support

Troubleshoot issues in the Xbox mobile app: Troubleshoot issues in the Xbox mobile app | Xbox Support

Please let us know if there's anything else you need help with.

We look forward to your reply.



Sincerely



Microsoft Forum Moderator

Hi Jhareil Hutchinson

We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We will not be tracking this topic going forward, therefore, if you need further assistance, please create a new topic to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)

Sincerely



Microsoft Forum Moderator

Ok I just posted it.
[Xbox Forum] Remote play is not working on Xbox app on PC
Made on 12/29/2022

Thanks, Gamer_464.

I mentioned this in my last reply, but can you provide us the Xbox app version and Gaming Services version? Go to Xbox app > select Profile picture > Settings > About and those two pieces of information should be there.

Also, while this black screen issue is occurring on the Xbox app is the Xbox console on sleep mode?

Finally, are you a member of the Xbox Insider Program?

Respectfully,

Glenn

Hi Gamer_464!



Thanks for reaching out to our Microsoft Community Forum. Please accept our sincerest hope that all is well.



We understand you've been unable to use remote play on the Xbox PC app on your Windows computer. It appears the issue started occurring during November.



This issue may have been caused by settings in Windows that need to be changed. Or it may also be a problem with the hardware components of the computer like an incompatible driver or not meeting the hardware requirements for a certain game. So let us work together as a team to get to the bottom of this. But to better assist you I need to ask:



1) What version of Windows are you using? We specifically need the edition and version number of Windows your device is running. To find out which version of Windows your device is running, press the Windows logo key + R, type winver in the Open box, and then select OK. You'll get the window below and we need the information highlighted in red.







2) Does the issue occur with a particular game you launch? Or it does not matter what game you are launching?



3) Can you provide us a photo of your System Information window similar to the sample below? To get to this window please type msinfo32 in the Search box. Right-click System Information in the search results and select Run as administrator.







4) Can you open Device Manager using the guide below and tell us what you see in Display Adapters? Sample photo included below.

https://support.microsoft.com/en-us/windows/open-device-manager-a7f2db46-faaf-24f0-8b7b-9e4a6032fc8c





Hope to hear from you soon.



Respectfully,





Forum Moderator

Microsoft Community

I have already tried that multiple times and did it once more, it does not fix this. It gets the same results. It just says "Something went wrong, please try again later." The code at the bottom is cV: TMYek9hiy83Rrc8QB0ax2B.118.0

Thanks for your patience, Gamer_464.

So, the team I'm working with would like to ask a photo of the results of the remote play test. Sample photo below.





Also, we just need to confirm my previous suggestion of creating a new user profile in Windows basically the steps below were done and the Xbox app for Windows in the new account still encountered the same issue?

https://support.microsoft.com/en-us...2-a866-32915af2a34d#WindowsVersion=Windows_11





Also, on both the Microsoft Store app and the Xbox app of your Windows 11 computer you are logged in to the same Xbox account you use in the console, right?

Hope to hear from you soon.

Respectfully,