Remote Play Not Connecting Correctly

If I’m understanding you correctly, just plug the speaker IR to the tv and don’t have the Xbox connected that way. And use the tv remote for powering on and off.

Hello HughBoyZilla,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having issue with remote play when iOS device is connected via 5G and Xbox Console is connected via home network. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. What error are you getting when devices used for remote play is not connected on the same network? The internet connection should be:

• 7-10 Mbps
  
• Connected to a 5 GHz Wi-Fi network (a 2.4GHz Wi-Fi network will work but isn’t currently optimized)
  
• Cellular network connectivity is also available.
  

2. Have you tried another device to remote play your console like a Windows PC and even connected on different network remote play does not work?

To successfully remote play your Xbox console using iOS or Windows device or even Android, make sure to set up correctly the remote play settings requirements and make sure devices used for remote playing meet the requirement. For your reference, see: How to set up remote play | Xbox Support

To get help on how to troubleshoot remote play issues. refer to this link: Troubleshoot remote play gaming | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.





Sincerely,

Hello, I hope you are well.

Please try the steps below.

home due to firewall settings or network issues. Check your router's firewall settings and make sure your Xbox is in a mode that allows Remote Play, such as Sleep mode.

Troubleshooting steps:

1. Check your firewall settings:

If your router has a firewall, make sure it is set to allow your mobile device to connect to your Xbox.

Make sure port 3074 is open in your firewall, as it is used for Remote Play.

2. Check your Xbox power mode:

Your Xbox should be in a power mode that allows Remote Play, such as Sleep mode.

If your Xbox is in Power Saving Mode (complete shutdown mode), you will need to turn it on remotely through the Xbox app to start Remote Play.

3. Check your Xbox Remote Play settings:

On your Xbox, go to "Profile & system" > "Settings" > "Devices & connections" > "Remote features".

Make sure "Enable remote features" is turned on.

Make sure your console is set up correctly for Remote Play.

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Sorry to hear about the issue. Does it happen to any games you're trying to play via remote play?

Please try to delete the Xbox app and reinstall it back and setup your remote play again. Make sure to follow the guide here correctly https://support.xbox.com/help/games-apps/game-s...

Alternatively, try to connect to a different network as well.

Sure. First, let's make sure your remote features on your console is setup correctly.

Press the Xbox button on your controller to open the guide.
Go to Profile & system > Settings > Devices & connections > Remote features.
Select the Enable remote features checkbox.
Under Power options, select Sleep.
Note: If your console power mode isn't set to Sleep, remote play won't work

Once done, sign in the same account to your Xbox app on mobile.
Select the My Library icon and select Consoles.
***Pull down your screen 2 to 3 times to refresh the list
Select the console you want to connect to and then press Remote play on this device.

Check if your controller works fine after that.