Remote Play issues external wifi

Discus and support Remote Play issues external wifi in XBoX on Consoles to solve the problem; Hello everyone, I have an issue with the Xbox App (Android) and external wifi. I want to play remotely on my Xbox One S when I am at my girlfriends... Discussion in 'XBoX on Consoles' started by Man329, Jan 19, 2022.

  1. Man329
    Man329 Guest

    Remote Play issues external wifi


    Hello everyone,

    I have an issue with the Xbox App (Android) and external wifi.

    I want to play remotely on my Xbox One S when I am at my girlfriends house but the app says :"We found your consol but we can't connect, try from another WiFi or cellular network" (translated from french so may be different in eng)

    It's working on my phone with the cellular network but reception is not optimal where she lives. For information, it's also working at my home with my WiFi setup.

    I already opened those port from my girlfriends router but there is no change:

    • Port 88 (UDP)
    • Port 3074 (UDP and TCP)
    • Port 53 (UDP and TCP)
    • Port 80 (TCP
    • Port 500 (UDP)
    • Port 3544 (UDP)
    • Port UDP 4500 (UDP)
    Does anyone have a solution? Is there any other NAT port to open ?

    :)
     
    Man329, Jan 19, 2022
    #1
  2. Man329 Win User

    Remote Play issues external wifi

    Hello Jesse,

    Thank for your input.

    I'll try to call them but what's strange is that we have the same internet provider.
  3. Jesse E' Win User

    Remote Play issues external wifi

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    This is an issue with your network/router and you'll need to contact your network provider for troubleshooting instructions. Since it works on all other WiFi except that one, it means your Xbox is great.
  4. lh72722 Win User

    Xbox remote play not working away from home

    I tested my remote play yesterday at home. My iphone wifi was off and i connected over cellular with no issues. today nothing works. not wifi, not cellular. i click remote play and the jet appears and then i just get the same error message as others above.
  5. ReynaldoB Win User

    Remote play issue - We found your console but can't connect

    Hi Gt529,

    Thanks for getting back.

    Upon further checking, we've found out that there's a current known issue when using the remote play when connecting to a console through cellular or external wifi networks. Please see this article here for more information. Remote play on iOS devices (Known Issue Update) - Microsoft Community

    We appreciate your understanding.

    Sincerely,





    Microsoft Community Forum Moderator
  6. kyle_m4496 Win User

    Ipad showing only black screen during remote play. How do I resolve this?

    It could be due to the iPad's connection, go to the iPad's Settings > WiFi. Tap the 'i' icon on your WiFi network. Disable 'Private Wi-Fi Address'. Try running Remote Play again.

    If the issue persists, scroll down to Configure DNS. Change it to manual. Then add 2 new servers: 1.1.1.1 and 1.0.0.1. Try Remote play again.

    Thanks,
    Kyle
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Remote Play issues external wifi

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