Remote play issue - We found your console but can't connect (on pc). Can someone help me...

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello,

Thank you for posting in Microsoft Community.

We understand that you're having trouble connecting your Xbox console to your PC through remote play. It sounds like the issue might be related to your network connection. Since you're on a college campus, it's possible that the network is blocking the connection or that there are restrictions in place that are preventing the connection from being established.



Before we provide troubleshooting, we would like to isolate the issue by asking you few questions:

1. Did you met the required system of remote playing Xbox games? Please check the list below:
   
   • Internet connection
     
     • 7-10 Mbps
       
     • Connected to a 5 GHz Wi-Fi network (a 2.4GHz Wi-Fi network will work but isn’t currently optimized)
       
     • Cellular network connectivity is also available
       
   • Bluetooth 4.0 and greater
     
   • Windows 10/11
     
   • Xbox app for Windows is updated.
     
   • Xbox One or later consoles need to be configured for and connected to the Xbox network.
     
2. Is the sleep power enabled?
   
3. Is the remote feature enabled?
   

Source: How to set up remote play | Xbox Support

Here are a few things you can try to troubleshoot the issue:



1. Make sure that both your PC and Xbox console are connected to the same network. If they are, try restarting both devices and then attempting to connect again.



2. Check to see if there are any firewalls or security settings on your network that might be blocking the connection. You may need to contact your campus IT department to see if they can help you with this.



3. If you're using a network is wired connection on your PC, try switching to a wireless connection to see if that helps. Alternatively, you could try using a different Ethernet cable to connect your PC to the network.

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hi ,

We appreciate your patience waiting.

As promised, I've consulted our internal team about this and we would like to ask for clarification;

Can you please confirm what device you are using when you are experiencing this problem? Is it on a mobile phone(Android or iOS) or on PC/laptop?

If you are using an Android phone, may I know what is the OS version of your Android? Is it Android 10 or 11?

If you are using PC, may I know the version of your Xbox app and your gaming services? To check for the version, follow this steps; launch Xbox app>select profile picture > Settings > About.

We look forward to your response.

Sincerely,



Reynaldob

Microsoft Community Forum Moderator

We are using an iPhone. iOS 16.

Hi Gt529,

Thanks for getting back.

I am currently comunicating with our internal team about your concern. Please give us more time to properly investigate the problem. Rest assured, I will get back to you once I get the helpful information.

We appreciate your understanding.

Sincerely,





Microsoft Community Forum Moderator

Hi Gt529,

Thank you for posting on the Microsoft Community forum. I hope you are doing well.

I understand that you have issues with your Xbox on remote play and you are getting an error that says We found your console but can't connect. Let's work together to find the best solution to this problem.

I would like to ask a few questions to better understand the problem.

• When did the problem started?
  
• Was this working before?
  
• Can you please provide us a photo of the exact error message? In this way we can see a bigger picture of the problem.
  
• What troubleshooting steps you've tried to fix the problem?
  

Those above questions would help us provide the necessary information. Once we collect all the information, we will formulate the feasible resolution to help you with your case.

I look forward to your response.

Sincerely,





Microsoft Community Forum Moderator