Remote Play does not work outside of home network.

Yes. If I’m on my mobile network at work and try to remote play I get black screen.

When I’m home on my wifi it works fine.

But when I’m away or even at home and try to remote play on my mobile network I get the black screen. Was working fine before. Don’t know what happened

Hello,

To be clear, xbox support does not have purview on the status, addition, or maintenance of the servers and their locations. I recommend the Xbox Insiders and submitting reports when you see this occur or experience issues due to this occurrence because it creates documentation to the issue for reference when and if these changes, choices, or decisions are discussed. In addition, remote play is in the same status as xCloud in that it is not out of its beta phase and all feedback helps in making future decisions and changes to the service to hopefully improve it.

Based on your screenshot remote play is functional while on the same home network? Do you get any errors or issues when trying to do remote play when both your Xbox and device are on the same network? Have you been trying remote play on two separate networks such as data on a cellular device or a different Wi-Fi connection outside the home?

Just in case here are a few solution pages for remote play:

• Troubleshoot your network connection speed | Xbox Support
  
• Troubleshoot remote play gaming | Xbox Support
  

Thanks,

John

Hello danny elmasri,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are having trouble playing Xbox remotely on your iPhone. This issue may be caused by several factors, such as your network settings, your Xbox app version, or your device compatibility. To troubleshoot this problem, please follow these steps:



1. Make sure your iPhone and your Xbox are updated to the latest software versions.

2. Check your network speed and stability. You need a minimum of 10 Mbps download and upload speed to play Xbox remotely.

3. Enable remote play on your Xbox console. Go to Settings > Devices & connections > Remote features and turn on Enable remote features.

4. Sign in to the Xbox app on your iPhone with the same account you use on your console.

5. Tap the Console icon on the bottom right of the app and select Remote play on this device.

6. If you see a message that says "We couldn't connect to your console", try restarting your console and your iPhone and repeat the steps above.



Continue with the troubleshooting below:

NAT type

• A green check mark means the Open NAT criteria is met.
  
• A yellow exclamation mark means the Moderate NAT meets the criteria. For an optimal experience, and a reliable connection to your console, you want an Open NAT type.
  
• A red X means you have a Strict NAT. This needs to be Open or Moderate if you want to connect to your console from outside your home. For help improving your NAT type, try the troubleshooting steps here:
  

Troubleshoot NAT errors and multiplayer game issues

Upstream bandwidthThe quality of your remote play experience depends on your network’s upload speed. An upload speed of at least 4.75 Mbps is required, but 9 Mbps or faster is optimal for the best remote play experience.

• A green check mark means your speed is faster than 9 Mbps and is optimal for remote play.
  
• A yellow exclamation mark means your upload speed is at least 4.75 Mbps but less than 9 Mbps. Your network might be too slow for high-quality remote play outside your home.
  
• A red X means your network isn't fast enough for remote play outside your home. (You may need to contact your internet service provider to increase your upload speed.)
  

Troubleshoot your Xbox network connection

Network latencyYour remote play experience can be affected by network latency of your home network (the time it takes for your network to send and receive information). We require a network latency of less than 150 ms for remote play to work, but a latency of less than 60 ms is optimal for the best remote play experience.

• A green check mark means your network latency is 60 ms or less and is optimal for remote play.
  
• A yellow exclamation mark means your network latency is between 60 and 150 ms. Your game might be less responsive when playing remotely outside your home.
  
• A red X means your game will be less responsive when playing remotely outside your home, due to a network latency higher than 150 ms. (You may need to contact your internet service provider to reduce your network latency.)
  

Troubleshoot your Xbox network connection

Network type

• A green check mark means you have a wired network connection. Because remote play is dependent on the stability of your home network, a wired connection will always be the most stable and resilient (and therefore the more preferred) connection.
  
• A yellow exclamation mark means you have a wireless network connection. This does not prevent you from playing remotely; however, note that wireless connections are subject to interference and other issues which may cause hiccups while you play remotely. You may want to consider using a wired connection for remote play. Or, if you want to improve your wireless signal strength and minimize wireless interference for the best remote play experience, follow the troubleshooting steps here:
  

Troubleshoot your Xbox network connection

Outbound portThis test ensures that network traffic on port 3074 is being routed to your console.

• A green check mark means you’ve already set up the required port forwarding.
  
• A red X means port 3074 is being blocked and you may need to enable port forwarding to enable remote play. To learn how to open the necessary network ports for remote play, follow the steps in:
  

Troubleshoot NAT errors and multiplayer game issues

See:

Understanding your remote play setup test results | Xbox Support

Troubleshoot remote play gaming | Xbox Support
How to set up remote play | Xbox Support

If these steps don't resolve your issue, please let us know and we will assist you further.

Thank you for choosing Xbox and have a great day!

I’m having the same issue ever since I updated my iPhone. Remote play works fine on my home network but not when I’m disconnected from that particular network.

Hello IreaL L, My name is David. I am an independent advisor, happy to help you today.

First of all, let's check if the Xbox console is in the list to enable remote play. Check your network connection, Xbox wireless controller connection, and console settings to see if you can control and play Xbox games with the Xbox app on a Windows or mobile device.

Internet connection
NAT type:
A green check mark means that the Open NAT criteria are met.
A yellow exclamation point means that the moderate NAT meets the criteria. For an optimal experience and a reliable connection to your console, you want an Open NAT type.
A red X means you have strict NAT. It must be Open or Moderate if you want to connect to the console from outside your home.

The quality of your remote playback experience depends on the upload speed of your network. An upload speed of at least 4.75 Mbps is required, but 9 Mbps or faster is optimal for the best remote gaming experience.

A green check mark means your speed is greater than 9 Mbps and is optimal for remote use.
A yellow exclamation point means your upload speed is at least 4.75 Mbps but less than 9 Mbps. Your network may be too slow for high-quality remote gaming outside your home.
A red X means your network is not fast enough for remote play outside your home. (You may need to contact your Internet Service Provider to increase your upload speed.)

For more information on how to solve the problem, go to the following link
https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-remote-play-gaming

Best regards.