Remote play disconnects intermittently.

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

There could be several reasons why the remote play connection is getting disconnected when you unmute your microphone. One possible reason could be a conflict between the audio settings on your device and the remote play app.

You could try the following steps to troubleshoot the issue:

Check the audio settings on your device and ensure that the microphone is properly configured.

Update the remote play app to the latest version and check if the issue persists.

Try using a different microphone and see if that resolves the issue.

Disable any third-party audio apps or software running on your device and try connecting to remote play again.

If none of the above steps help, you could also try contacting the remote play support team for further assistance.

Hi,

Thanks for your reply. I have tried the combinations you suggest and:

Primary: 1.1.1.1 / Secundary: 1.0.0.1 - still intermittent; wireless keeps disconnecting.

Primary: 8.8.8.8 / Secundary: 8.8.4.4 - still intermittent; wireless keeps disconnecting.

It still isn't seeing the ethernet cable at all.

Thanks for your help!

Could be another electrical device interfering with your signal,I'd try turning off as many devices as possible,also try different locations for router and Xbox,maybe try a cabled connection see how that works as well

I followed the steps that I was given and they also referred me to a forum thread where someone was using the same exact router as me and he broke it down step by step. And It isn't possible for me to run an ethernet cord across my house, i tried an ethernet
cord running to my rnage extender and that didn't help

Hey Toxicityy. Sorry about the delay. I have been searching for some direction on how to configure the wireless network for your device, but I am unable to find anything relevant. Do you still have instruction manual by chance? Also, is it possible to connect
directly to your gateway for just a few minutes? I understand it you can't use that as a permanent solution, but if you could just try it out, that will help us troubleshoot. Let us know.