Remote play app has black screen with audio when trying to use it with new Xbox Series S 1Tb.

Everything on my computer works fine. I can play games fine and making a new windows user does not fix it. It is an issue with remote play on the Xbox PC app specifically, nothing else. It connects for a brief moment with audio, but would be a black screen and then disconnect. only saying "something went wrong".

Hi EoghanOG.

My name is Mauro and am happy to help.

Yes the upcoming version of the Xbox Series S Carbon will be a 1tb version for more information please use the link down below (US website)

https://news.xbox.com/en-us/2023/06/11/xbox-series-s-1tb-black/

Hi,

of course.

if I have to say, I'm no beginner in the field of remote playing.

I have always playing games with remote play on my ps4/5, my pc and my xbox one before this xbox series s.

so I know what to do.

the xbox series s is connected with gigabit lan cable so it's very stable, and of course I used 5 Ghz network with sufficient signal for the devices that would remote it.

it's weird that xbox remote play was always bad considering both (I mean the xbox and the windows) was made by microsoft

it's few steps behind from ps4/5 remote play which is very smooth and good.

why bad ? except for this problem, there's a well known problem that when first connecting remote play xbox, u have to turn on tv, or the screen would black (after the ship going from left to right). I have reported this problem a few times before and I think it's been more than 1 year, but it still like this until now. This is a bit annoying, and make it losing to ps4/ps5 remote play that's very smooth and never required the tv to be turned on at all.

Well, I was a bit off track.

back to this problem. I'd want to emphasize that while this problem similar with the above problem that I said that I have to turn on tv when connecting remote play, this is different problem. In here, the ship going from left to right never comes out, so after click to remote play, the screen goes black right away, and wont connected (even with tv turn on). I have tried waiting a very long time, and still nothing happened, after that if I tried to close it, there would be 2 options, to quit game or quit app.

like I said, I could remote play to the xbox series s with the gpd win max (intel), and my tablets (android) and phones (and even onexplayer intel before, but I have sold this one). It is to tell u that nothing wrong with the setup. All using the same network ofcourse.

And the aya neo (amd) and onexplayer amd version could remote to the xbox series s IF I used bluestack (with xbox app installed on the bluestack of course). Unfortunately with bluestack, the rumble function on my devices is not active, so it reduced the enjoyment.

BUT if I used xbox app directly from the windows on aya neo and onexplayer amd, it just gave me black screen (not even the ship going from left to right).

at this point, it seems that there's a problem with xbox app on amd device.

Microsoft pls help fix this soon as this have happened for months, and this really2 discouraged me to play my xbox series s. I have started regretting buying lots of games on my xbox series s if it's like this.

ps : for people that might not know, gpd win max, aya neo and onexplayer are umpc (ultra mini pc) or mini laptop with windows os, which is produced by chinese companies, for gamers that want to play windows games portable and handheld. So these devices have full function windows 10/11 OS.

gpd win max and onexplayer have intel and amd version, while aya neo only have amd version for the processor. And the specs are not slouch either as it's made for gamers in mind, it rivals (even better than) even the best version of microsoft surface pro 8 currently

Hello Geri,

As I described in my opening post:

"My problem comes, when I launch the XBOX APP on laptop, then I click on the consol icon between the bell and my profile name, I select my xbox series x, and I do not see that nice green rocket as loading screen, but i get an endless black screen. Also no error message, no audio, no video, nothing, just a black screen. (last time i let it go for 4 hours, came back still black screen)"

If you need, I can attache a screenshot of a black screen, but I do not believe that this will lead to anywhere.

If needed I can attach a screenshot of the XBOX APP in Windows where I click, but I hope my description above explains well.

Now that I was able to manage remote play with the old xbox one, i am quite sure there is some error in the xbox series x. However I am not 100% convinced, because both consols are reachable for remote play from the XBOX APP IOS version from my Apple Iphone.

Please let me know what you need to narrow down the problem.

Many thanks!

Cheers,

Robert

Minecraft and COD are not Play Anywhere titles actually. So you'd have to use remote gaming to access those through a PC. Have you followed the instructions from here to set up remote gaming through the app? https://support.xbox.com/en-US/help...-game-streaming-in-xbox-console-companion-app

If you're trying to use remote gaming from a Series X/S, you'll need to use the Xbox app, not the console companion app. https://www.xbox.com/en-US/consoles/remote-play