¿Remote game only works on certain games?

Hello Andres Osteicochea,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

It appears that your inquiry is related to the remote play for some games because you are experiencing some issues. Let us check on this together and sort this out. Rest assured that we are going to provide enough information on how to resolve your concern.

Remote play will allow you to stream your games installed in your Xbox console using compatible devices. If you encountered issues like what you are describing, these are caused by network connection. For issue on buttons that does not work, you can provide us the information of the type of controller you are using and indicate if this is happening only to the specific games you have mentioned.

To help us ensure an optimal connection with your network, follow the steps provided here:

• Double-check that your device and network meet the minimum system requirements.
  
• If you're on a wireless network, make sure you're on a 5 GHz network, not 2.4 GHz (on a 2.4 GHz wireless network you may see some interference). See the “Using a 5 GHz Wi-Fi network,” section, below.
  
• If you’re attempting to cast your device to another screen, this will add additional latency to the output, which may result in increased lag or audio that’s out of sync.
  
• On an Android device, you can clear the app cache. Go to Settings > Apps, select the app, then select Storage > Clear cache.
  
• On an Android device, you can try connecting your controller directly using a USB cable.
  
• If you have changed your DNS settings, see the “Using a custom DNS” section, in this link: Troubleshoot remote play gaming | Xbox Support
  
• If your device has the option for changing the power setting to High Performance Mode, enabling this may improve your gaming experience.
  
• Troubleshoot additional network latency. See the link here: Troubleshoot your network connection speed | Xbox Support
  

For your reference on how remote play works, take time to read the given articles below:

• Understanding your remote play setup test results | Xbox Support
  
• Troubleshoot remote play gaming | Xbox Support
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully



Moderator

Microsoft Community

I've tried all of these and the games I mentioned still doesn't work. At least Fortnite while streaming it can be played with keyboard and mouse, but with controller it's impossible.

Thank you for responding, appreciate it.

Hello Andres Osteicochea,

We appreciate for getting back with the thread and thanks for the additional information.

If we may ask, are you using the Xbox Wireless controller paired to your Windows device? If yes, you can follow the steps on how to configure your Xbox Wireless controller to Windows device through the link below. You can connect through Bluetooth and using USB cable. You can also use Xbox accessories app to configure your Xbox Wireless controller.

• Set up Bluetooth on your Xbox Wireless Controller | Xbox Support
  
• Configure an Xbox Wireless Controller | Xbox Support
  
• Update your Xbox Wireless Controller | Xbox Support
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

You dont

It's only on cloud play not .remote play and only certain games