Remote download or update from a different device outside of the same network

Hello,

To be clear, xbox support does not have purview on the status, addition, or maintenance of the servers and their locations. I recommend the Xbox Insiders and submitting reports when you see this occur or experience issues due to this occurrence because it creates documentation to the issue for reference when and if these changes, choices, or decisions are discussed. In addition, remote play is in the same status as xCloud in that it is not out of its beta phase and all feedback helps in making future decisions and changes to the service to hopefully improve it.

Based on your screenshot remote play is functional while on the same home network? Do you get any errors or issues when trying to do remote play when both your Xbox and device are on the same network? Have you been trying remote play on two separate networks such as data on a cellular device or a different Wi-Fi connection outside the home?

Just in case here are a few solution pages for remote play:

• Troubleshoot your network connection speed | Xbox Support
  
• Troubleshoot remote play gaming | Xbox Support
  

Thanks,

John

You're welcome, x Arbatar.

Thanks for your update. It seems like this is not related to the known issue. We will ask few questions and suggest troubleshooting here.

Is the Windows device and Xbox app updated?

Is this happening to all games you tried to download? Or only Halo: The Masterchief Collection?

1. Kindly turn off or disable any antivirus, antimalware, PC optimizer or VPN that may hinder your download. Then start the download.
   
2. If you are stuck in downloading, you may also try using different network connection (like mobile hotspot).
   
3. You may try downloading from a different local user of the device or from different device.
   

Have you tried downloading the game from Microsoft Store? If it redirects you to Xbox, will the issue still persist? Please try this with the steps 1-2-3 at the top.

How about downloading the game from the Halo Office website - Halo - Official Site? Please try this with the steps 1-2-3 at the top. You may try different browser or InPrivate Window.

Please try to install the game remotely using Xbox Console to PC. Use this guide: Remotely install and manage games.

Let us know if the troubleshooting helps by replying to this thread.

Kind regards,

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Pro, when you say you're trying to play remotely from another network, would your console be on a different network than the device that tries to access the games?

In the Remote Features Devices and Connections options, did you even check if you have the options enabled?

Note: Depending on the network you connect to you may not be able to play remotely because of NAT, this may hinder your connection to your device.

Same. Was able to remote play perfectly until the recent update to the app. Now I can't. My console is connected via Ethernet, as is my laptop at work. Speeds exceed 500MB on either end. I get a black screen that says "We found your console but can't connect. Try a different network".

I tested the remote play on my Wi-Fi (the same network the Xbox is connected to) last night, and it worked just fine. Seems like the recent update broke the ability to play games from other networks.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Paxton, what kind of device are you doing remote play for, for a PC, or for a mobile device?

Are you doing remote play on the same home network as your home, or would it be from an external network?

Remote play requires a lot of data compression for video and audio, depending on your network type, compression and audio transmission may be compromised for a few moments.