Remote Console Connection

I am trying to connect from my work PC to Stream through the Console Companion App. There seem to be a number of YT videos showing this as possible. I just can't seem to figure out all the settings.

Hi AaronMartak

Unfortunately, the app only works when both the phone and Xbox is on the same network. It does not work off mobile networks I'm afraid.

When you are away from home have you been able to connect to 5Ghz Wi-Fi or mobile data connection 10Mbps down on the actual phone? And is your console connected to WiFi or ethernet when you try to use remote play? Also could you go to your console go to Settings > Devices & connections > Remote Features > Test Remote Play. Are there any results that the console recommends that you improve in your set up for remote play?

Thank you,

Hi there! This is Virginia O.

I understand that you are experiencing issues with remote play.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart both your Xbox console and the device you're using for Remote Play (PC, mobile, etc.). Make sure that your console is set to Instant-On mode so it’s ready for remote sessions.

And then check network connection because remote play requires a strong and stable network connection. Test your network speed on both your console and Remote Play device. Ensure that the NAT Type on your console is Open. Go to Settings > Network Settings > NAT Type. Kindly restart your router if your connection is unstable.

Next is to reconnect to the Xbox App. Sign out and back into your Xbox account on the app you’re using for Remote Play. And it is important to make sure that you are using the same Microsoft account that’s signed in on your Xbox console.

The enable remote features, do this on your console, go to Settings > Devices & Connections > Remote Features. Please make sure that "Enable Remote Features" is checked. Set Power Mode to Instant-On to ensure the console remains accessible remotely.

If the issue persist after performing the troubleshooting steps, kindly connect your Remote Play device to a different network (like a mobile hotspot). If this works, the issue is related to your original network setup.

Thank you for your cooperation.

Hi, Strumdeet! It seems that you're having issues starting a remote play on your Mobile phone.

Check if you have enabled remote play feature:

Go to Profile & system > Settings > Devices & connections > Remote features.

Make sure that Enable remote features option is ticked.

Under Power options, select Sleep.

Note If your console power mode isn’t set to Sleep, remote play won’t work.

Please try rebooting your mobile device along with the console.

Press and hold the Xbox button on the console for 10 seconds until it turns off.

Remove everything that is connected to the console

Wait for 3 minutes then connect the Power cord and HDMI cable.

Then set it up again:

Open the Xbox mobile app.

Select the My Library icon and select Consoles.

Select the console you want to connect to and then press Remote play on this device.

I look forward to your update.

Thank you!