Remote Connect does not work

Hi,

that procedure does not work. Nothing happens if I start my xbox then press the power button for 10 secs. It just shutdown.

Edit:

I reset the console from Settings -> console info -> reset, keeping my games and saves.

Remote play is already enabled. I try with my mobile connected to the same wifi and it does not work.

I switch to 5G network and remote play works again.

I can confirm that i'm done with everything. Thanks again. I tried using a few older builds from it and somehow none of them worked. They all did the same thing and hung. I also used them on a different wifi connection to see if that would have worked. I can however confirm that the remote play feature on my PC works without even using a different wifi connection on either device. I also tried the beta Xbox app and it still does the exact same thing. Whats even more odd is that other remote features work like the remote control.

How does the Smartglass work as a remote exactly? I can't seem to get it to work in harmony as a keyboard or remote for my Xbox at all :/

Hi there! This is Virginia O.

I understand that you are experiencing issues with remote play.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please double-check remote play settings by making sure that it is still enabled on your Xbox. Go to Settings > Devices & Connections > Remote Features.

Confirm that Enable Remote Features is checked. Make sure your Xbox is set to Instant-On mode under Power Mode.

And then test your network because remote play requires a stable connection, make sure that both your console and device are on the same reliable network. To do this, run a network test on your Xbox via Settings > General > Network Settings > Test Network Speed & Statistics.

Restart your router if incase the connection seems unstable.

You can also switch to a wired connection for your console and see if it works.

Next is to clear the Xbox cache by holding the power button for 10 seconds. Unplug the console for 30 seconds, then plug it back in and power it on.

Then uninstall the Xbox app from your device. Restart and then reinstall the app and sign in again. Please reconnect to your Xbox.

To rule out network-specific issues, kindly connect both your Xbox and device to another network such as a mobile hotspot. If this resolves the issue, your primary network might need further troubleshooting.

If incase the issue persist after performing the troubleshooting steps, please test remote play with another device can be a phone or PC. This helps identify if the issue is device-specific.

Thank you for your cooperation.

I just got the xbox one IR remote and can confirm the menu and pop up menu buttons on the remote still do not work!! What a waste of money this remote was, these buttons work on the connected glass app on my iPad but not on the remote, unacceptable...