Remboursements de jeu impossible ! [Refunding game is impossible!]

Vazortek · May 22, 2017

Bonjour, j'aimerais être remboursé de 3 jeux que j'ai acheté récemment mais quand je clique sur le lien "Demander un remboursement" il me met "Un problème est survenu de notre côté".

Je tiens préciser que j'ai déj été remboursé il y a un mois d'un jeu et ça a marché, donc je ne vois pas pourquoi cela ne marche plus !

NB: Je suis un Insider Alpha

[Translation]

Hello, I would like to be refunded 3 games that I bought recently but when I click on the link "Ask for a refund" it puts me "A problem has occurred on our side".

I want to say that I have already been paid a month ago a game and it worked, so I do not see why it does not work anymore!

NB: I am an Insider Alpha

:)

Lemagnifique10 · May 22, 2017

Just sing

j’ai fait l’achat de l´extention pour just sing a 32$. Mais pour une raison que Ubisoft ne peux m’expliquer et/ou résoudre le jeu ne fonctionne pas sur ma console. Donc impossible pour moi d’intégrer mon achat.

Mise part une solution de votre part, j’exige un remboursement du montant total investi pour l’ajout de tickets pour le jeu just sing.

De ce que je comprend , vous ( Microsoft) n’etes Pas responsable de cette problématique.

Merci de bien faire le suivi Ainsi que votre compréhension.

Luc Guillet

MorceauLune4546 · May 22, 2017

connection à bingo

Bonjour,

Connection au jeu impossible et en cours de partie hier de nombreuses coupures.

Que proposez vous pour remédier cela?

Merci.

Translation

Hello,

Connection to the game impossible and during the game yesterday many cuts.
What do you propose to remedy this?
Thank you.
Click to expand...

Miss Bijoux · May 24, 2017

Salut Vazortek!

I'm sorry to hear about the issue. As you are part of the Preview Program, be sure you're leaving that feedback for the program via the console feedback app. If you're still having issues, you'll need to reach out to your local
phone/chat support for further assistance. We aren't able to assist with profile/billing related issues as we're public facing.

Good luck!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

Miss Bijoux

Salut Vazortek!

I'm sorry to hear about the issue. As you are part of the Preview Program, be sure you're leaving that feedback for the program via the console feedback app. If you're still having issues, you'll need to reach out to your local
phone/chat support for further assistance. We aren't able to assist with profile/billing related issues as we're public facing.

Good luck!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

Gaexbox

Le service ne fonctionne pas impossible de lancer un jeu.

___________________________________________

[Translation - The service does not work impossible to start a game.]

aminejr

le jeu que je demande pour le remboursement est pas disponible dans la liste des jeux merci

[Translation-the game I ask for refund is not available in the list of games thank you ]

dominique hesse

Is this after you’ve already tried uninstalling the game?

avant: le jeu ne se lance pas, aucunes réponses.

après (as you tell me): impossible de réinstaller le jeu! toujours aucune réponse

Smwutches

For refunds you would have to contact support and speak to billing. http://support.xbox.com/contact-us

Remboursements de jeu impossible ! [Refunding game is impossible!]