remboursement pour erreur d'achat [Mod Translated - refund for mistake of purchase]

julienhideux · Sep 12, 2019

bonjour

j'ai acheté des extensions ( 48 coffres sur overwach )cette achat était destiné pour mon fils

il a son compte mais n'ayant pas de moyen de payement il est sous mon contrôle

sauf que les coffres acheté ont été activé sur mon compte et mon fils ne peu pas les utiliser

comment puis je résoudre le problème, remboursement, permuter les extension sur le compte de mon fils....

[Mod Translated - Hello

I bought extensions (48 chests on Overwatch) this purchase was intended for my son he has his account but having no means of payment he is under my control except that the chests purchased have been activated on my account and my son can not use
them how can i fix the problem, refund, swap the extension on my son's account ....]

:)

XBF Ruben D

Hello julienhideux,

Thank you for posting on Xbox Forums. In regards to this issue with the accidental purchase on the incorrect account, you will need to

Request a Refund for those purchases. Once you've Requested the Refund you will then need to attempt to purchase the items on your son's account. You can add a payment instrument to the account in order to do so, and from there you will
need to Passkey that will be
required whenever a purchase is being made. Once you've created a passkey and added a payment instrument to your son's account you
can attempt to purchase the items once again.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.

{Parity}

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

aminejr

le jeu que je demande pour le remboursement est pas disponible dans la liste des jeux merci

[Translation-the game I ask for refund is not available in the list of games thank you ]

RaphaëlPoitevin

Idem pour moi, il faut preciser que le code Erreur vient du Game Pass

[Mod Translated - Ditto for me, it must be specified that the error code comes from the Game Pass]

Wishcatcher

Bonjour,

Pour obtenir celeste gratuitement il faut être gold member du Xbox live au moment de votre achat.

Si c'était bien le cas , veuillez contacter le support pour un remboursement https://support.xbox.com/contact-us

b v

---------

[Mod Translation - Hello

To get Celeste for free you have to be a gold member of Xbox Live at the time of your purchase.

If this is the case, please contact the support for a refund https://support.xbox.com/contact-us

B v]

remboursement pour erreur d'achat [Mod Translated - refund for mistake of purchase]