Rembolsos [Translation-Refunds]

Hi Thabatha,



I'm sorry to hear about the issue with the purchases. Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us, follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

You need to fill the refund form as shown here: https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

hola . si la compra tiene menos de 14 días y 2 dos de uso, puedes solicitar el reembolso automatico en

https://account.microsoft.com/billing/orders/

si no te da la opción aquí, no queda mas remedio que hablar con el soporte técnico de Microsoft, pues en principio, ya no cumple los requisitos para el reembolso

[Translation-Hi . If the purchase has less than 14 days and 2 two of use, you can request the automatic refund in

https://account.microsoft.com/billing/orders/

if it does not give you the option here, there is no other way but to talk to Microsoft technical support, because in principle, it no longer meets the requirements for reimbursement]

Es digital, sigo los pasos que me pide y no encuentro ningún botón de "rembolsos", y despues busco una forma de contactarme con algún soporte en linea y todo termina en un ciclo y ya estoy abrumado con todo, lo único que quiero es tener mi dinero que gaste
por un misclick

[Translation-It's digital, I follow the steps it asks for and I can not find any "reimbursement" button, and then I look for a way to contact me with some online support and everything ends in a cycle and I'm already overwhelmed with everything,
all I want is to have my money that you spend for a misclick]

Hi Gonzalo,

Uruguay is not a
supported country for Xbox Live, so Uruguay likely does not have direct customer support for Xbox . What content did you accidentally purchase and what region do you have your Microsoft Store set to? Is this on an Xbox One console or a Windows 10 PC?

We cannot provide refunds over the forums unfortunately so you will need to contact customer support, which may be difficult because you live in Uruguay. You will need to contact customer support for whatever market your purchased from the Microsoft Store.

See if you can get a contact option based on the region you have the Xbox support site set to, which needs to be the same region that you have the Microsoft Store set to, which is the market you purchased from.

1. Contact us here
2. Select Xbox One
3. Select See other options
4. Select Payment & billing under Account management
5. Select show contact options and go to step 4
6. Select request a call from support if available or there should be a number for you to call

If you cannot reach anybody through Xbox support, you will need to contact Microsoft customer support from the following link https://support.microsoft.com/contactus/