Reklamacja zakupu w grze firmy Ubisoft [Ubisoft Game Purchase Complaint]

KamilSę · May 23, 2020

Witam,

dokonałem zakupu w grze division 2 w zakładce dodatki. Produkt jednak nie spełnia oczekiwań a jego opis wprowadza w błąd kupującego i chcialbym go zareklamować, odstąpić od umowy. Fakt ten zgłosiłem do firmy Ubisoft ktora jest producentem gry jednak otrzymalem
odpowiedz zwrotna ze zakup należy reklamować w firmie Microsoft ponieważ to ona jest stroną/sprzedającym. Towar jest niezgodny z opisem i chcialbym go anulować/zwrócić. Gdzie mam zgłosić ten problem?

[Translation-Hello

I made a purchase in the game division 2 in the add-ons tab. However, the product does not meet expectations and its description misleads the buyer and I would like to advertise it, withdraw from the contract. I reported this fact to Ubisoft which is the manufacturer
of the game, however, I received a reply back to the purchase should be advertised at Microsoft because it is the party / seller. The item does not match the description and I would like to cancel/return it. Where should I report this issue?]

:)

KamilSę

Dziękuję za informację jednak zakup został dokonany w grze a nie w Microsoft Store. Tu własnie jest problem. Na moim koncie transakcji nie widnieje zakup ponieważ został on sfinalizowany za "kredyty premium" które są dostępne w grze (np po zakupie na Microsoft
Store). Dla mnie za zakup zawartości w grze odpowiada jej producent gry (Ubisoft) jednak on wskazuje Microsoft jako stronę / sprzedawcę w sprawie zakupu i jego zwrotu.

Thank you for the information, however, the purchase was made in the game and not in the Microsoft Store. There is a problem here. There is no purchase on my transaction account because it was finalized for "premium credits" which are available in the
game ("premium credits - eg after purchasing from the Microsoft Store). For me, the game producer (Ubisoft) is responsible for purchasing content in the game, but he indicates Microsoft as the side/ dealer on the purchase and its return.

M3tal Daz3

For refunds check the form here: https://support.microsoft.com/en-us...re-returning-items-bought-for-exchange-refund

Eggnogga

Congrats to Ubisoft for making 1 game too many w/ Ezio.

baltyofgod

Hello you had to check, there are platforms supported. Ubisoft games on PC I have to be purchased from the Ubisoft store.. Then ask for the refund then buy it on Ubisoft.. The Buonon would not work on Ubisoft, but only on the Microsoft Store...

Hoskayra

Hi again DarkDraconisX

Yes, you can purchase Ubisoft Plus from your Xbox console, as long as your Xbox and Ubisoft accounts are linked.

Once you have purchased the subscription, you will be able to access Ubisoft Plus games from any device compatible with Ubisoft Connect.

In short, you can buy Ubisoft Plus from the Xbox console or from the Ubisoft website. If your Xbox and Ubisoft accounts are linked, you'll be able to access Ubisoft Plus games from any device that supports Ubisoft Connect.

I hope I have clarified your doubts. Thank you for your understanding and I hope the problem is resolved soon.

Best regards Oskaira

Reklamacja zakupu w grze firmy Ubisoft [Ubisoft Game Purchase Complaint]