Rejecting requests

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Ethan, I'm sorry for what happened, but refunds for games with Microsoft can only be made by the webform you filled out, try sending a second time, and it's ideal to wait 72 hours before submitting another request.

They rejected my request for a refund.

Hi there!

Sorry to hear that your son made some unauthorized purchase with your card.

I believe that all of Microsoft sales are final and non-refundable. But it seems that they did a one time courtesy refund.

That is why your previous request was granted and not the second one.

By the way, do make sure that you are the only one that can access your card. As it seems that your son was able to access your card to add it back on the account ( If you are able to remove the card from the account when you first tried it )

Also, you can request your bank to block every transaction from Microsoft. In case that someone could access your card for another Microsoft purchases.

There is nothing anyone in the forums can do about refunds. That is handled by
Xbox Support directly.

Handle.

I contacted Xbox Support and I don't see anything handled there.

It functions as a trash bin

Hello,

Thanks for using the MS forums.

Have you read through the guide?

I´ll let you the link:

https://support.xbox.com/en-US/billing/payment-and-purchases/manage-payment-options-online

My recommendation is, make a child account to your son. You may also, the next time you remove a payment method, check if really it removes by reloading the page.

The other thing that you may also try is disconnecting the console from the internet in order to prevent your son accessing the MS store.