Reintegro de Dinero por Reembolso[Translation-Refund of Money for Refund]

RicardoGomez86 · Jun 2, 2020

Realicé el reembolso de un juego, me lo aceptaron el 12 de mayo, al día de la fecha no me reintegraron el monto en mi cuenta bancaria. No sé cómo comunicarme con alguien que me de una solución, ya que las páginas de soporte me dan vueltas por todos lados
con opciones predeterminadas que no me dan ninguna solución. QUIERO SABER POR QUÉ NO ME DEVUELVEN MI PLATA.

[Translation-I made a refund for a game, I was accepted on May 12, the day of the date I was not refunded to my bank account. I don't know how to communicate with someone who gives me a solution, since the support pages give me around everywhere
with default options that don't give me any solution. I WANT TO KNOW WHY I DON'T GET MY MONEY BACK.]

:)

XBF Brad A

Hi Ricardo,

Thanks for reaching out to the forums. We understand you got a refund and haven't got money back yet. All refunds go to the way it was purchased. For example if you used currency on the account will go to that. If a card will go to the card. We recommend
checking your
order history see if the order says refunded or pending. Also may want to reach out to the bank tied to your card. If still having issues can request a call from support.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Thanks,

Brad

Carlos Barranco Ramo

Acabo de hablar con el equipo de microsoft y estoy esperando la confirmación del reembolso si es posible. En el caso de que no me devuelvan el dinero tendré que tomar medidas legales

*Mod Translation*

I Just spoke to the Microsoft team and I am waiting for the refund confirmation if possible. In case I don't get the money back I'll have to take legal action

jonathan portoporto

Eu gostaria do reembolso por favor!!!

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[Mod Translation - I'd like the refund please!!!]

yoendrys

Gracias por responderme,pero ya llene ese formulario y la respuesta fue que no me lo daban porque ya yo había recibido un reembolso anteriormente y no es así, a mi nunca me han dado un reembolso,, no se si habrá otra manera de pedir ese reembolso?

[translation-Thank you for answering me, but already fill out that form and the response was that I was not given it because I had received a refund before and I have never been given a refund, I do not know if there will be another way to ask for
that refund?]

onyxishere

Desculpe ouvir isso. Se você quiser solicitar um reembolso em uma compra digital, precisará preencher o formulário de solicitação de reembolso neste link

xbox.com/refund

Translation:

Sorry to hear it. If you would like to request a refund on a digital purchase you'll need to fill out the refund request form at this link

xbox.com/refund

Reintegro de Dinero por Reembolso[Translation-Refund of Money for Refund]