Reinstall problem

Discus and support Reinstall problem in XBoX Games and Apps to solve the problem; I own Microsoft Flight Simulator Premium Deluxe and it would not turn on, so I uninstalled it with the intent of a fresh install, but now the Microsoft... Discussion in 'XBoX Games and Apps' started by AugustineWhite, Feb 23, 2021.

  1. Reinstall problem


    I own Microsoft Flight Simulator Premium Deluxe and it would not turn on, so I uninstalled it with the intent of a fresh install, but now the Microsoft Store will not let me do the install. It recognizes that I own the game and opens the dialog to choose the install location, I leave the location at default, then click install and nothing happens. The game was working just fine until 2 days ago.

    PC: i5 intel, 16 gig ram, nVidia Geforce GTX 1660 (drivers current), 1TB SSD and 1TB HDD (cannot install to either disk - SSD is primary)

    Windows: Ver 2004 (1904.804)

    Thanks,

    Augustine

    :)
     
    AugustineWhite, Feb 23, 2021
    #1
  2. _ LilaCiga Win User

    Problem with the reinstall

    But microsoft sent me the email that they accepted it, so its not the keys fault.
  3. _ LilaCiga Win User

    Problem with the reinstall

    Are there any possible solutions?
  4. _ LilaCiga Win User

    Problem with the reinstall

    It says it is cancelled. What shoud i do now?
  5. Francia J. Win User

    Problem with the reinstall

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    We need to validate if the purchase is successfully purchased under the account that you're using.

    Please sign in to https://account.microsoft.com/billing/orders, from there locate the game order, it should be stated as "completed". Once confirmed, remove and re-add your account by following the steps below:

    REMOVE ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select System > Settings > Account > Remove accounts. ​​​

    3. Select the account that you want to remove, and then select Remove to confirm. ​​​

    4. When you're finished, select Close. ​​​

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    ​​​

    ADD ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

    3. Enter the Email address and the password.​​​

    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​
  6. Francia J. Win User

    Problem with the reinstall

    That will be the only solution. You may need to reach out to G2A since the code originated from them.
Thema:

Reinstall problem

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