Reimbursement for services not rendered???

I think since xBox has now failed TWICE, to protect their servers from the "Lizard Squad", that all Live members should be reimbursed for the periods of time that we are unable to use the service that Microsoft sold us!!!

Microsoft is an ENORMOUS entity.....and they should have to adhere to ethical standards, just like any other American business.

Just MY opinion, but I'm sure that millions of other paying members would agree....NO?

:)

 

Reimbursement for terrible service

Xbox service is down AGAIN (April 24, 2016). It seems like every Sunday with time off ready to play with my friends and Xbox dumps again. I think they need to send something to their loyal subscribers for the embarrassment that is their servers. What does
the community think?

 

Reimbursement for terrible service

I found this on the terms of use of agreements that we all had to accept in order to play online

"We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft isn't liable for any disruption or loss you may suffer as a result. You should regularly backup the content that you store
on the Services. Having a regular backup plan and following it can help you prevent loss of your content." Published Web Posted: August 2015;

Effective: August 2015 located at
www.xbox.com/.../livetou Section 5

Certainly doesn't help with the frustrations but is nice to know that they let us know immediately upfront that these incidents can occur

 

Please see my post about why my husband and I are switching to PS4s...

 

i prefer a extra month of xbox live for free because my time is about to run out

 

Yeah, that's not going to happen. I tried. Hence, the switch.

 

Its actually pathetic. We pay for our service which is supposed to be supierior than others because we pay.I think we have a right as paying customers to demand compensation beceause Microsoft let some 15 year olds DDoS their entire service

 

You guys are so right about needing reimbursement! Let's see...

$60 for a years subscription divided by 365 days comes out to about $0.16 per day. This issue has happened twice this week for several hours but we can round that up to 2 full days. You guys should totally be demanding your 32 cents for reimbursement.
Don't forget to keep adding your 16 cents each day this happens. Maybe you'll end up needing to request a whole dollar eventually. Don't give up! until they give in! Tell them you will switch to PS4 if you don't get your 32 cents!

 

Anyone with anything between their ears knows that's not how it works. A Friday night is far more valuable than a Tuesday morning. Like easily 10-100x more valuable. I couldn't give a *** honestly if XBOX was down 90% of the time as long as it stays up in
primetime. Only scrubs use their xbox 24/7.

 

xbox will take action their just waiting for the right time

 

www.xbox.com/.../livetou

and check out sections 5 and 8. Microsoft does not guarantee there services, and as such they do not offer compensation for outages. I have seen though that when they have had an EXTENDED outage (read: 3 or 4 CONSECUTIVE days) that they have sent out money
or time for their customers.

 

Maybe for you its been two days but for myself I have rarely been able yo sign in for almost a week.on the rare occasions I am able to connect to Xbox live I am unable open my friends list without it instantly freezing for at least 5 mins with no ability
to anything. Therefore I am unable to connect with any of the people I typically game with. Beyond that every app game or page I attempt to load will take without exaggerating at least 10 times the usual load time, when I actually am able to access anything
I have been getting disconnected within a half an hour, at that point I get to start the whole process of signing in over and over. So you may think you witty because you can do math but you obviously know nothing about corporate responsibility and consumer
compensation.

But hey way to come to the defense of one of the largest corporations in the world, you're right they shouldn't feel any responsibility for charging users for the lack of developing testing and ultimately selling product that they know to be defective by
their own admission. Then after days of frustration they finally place a notice online basically stating that they know there's a problem but gives no time for repairs.

If only more companies operated like this maybe people like you would get a clue. Probably not, you would have to be pretty thick headed to even post your comment. But trolls like you are typical in online forums, always there to make inflammatory comments
regardless of their lack of intelligence.

 

Hey everyone!

Sorry to hear about the connection issues and any inconveniences this may have caused. We have received reports that this issue should be resolved. If you are continuing to experience connection issues, please create a new thread. This way we can
provide support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. If you would like to inquire about a reimbursement, you will need to reach out to phone support from our Contact
Us page.