Registering a controller to get service order

Discus and support Registering a controller to get service order in XBoX on Consoles to solve the problem; I just bought an Xbox One controller with a faulty left trigger. I'm trying to lodge a service order and I'm being asked for the controller serial... Discussion in 'XBoX on Consoles' started by pieg0bbler, Jul 11, 2014.

  1. pieg0bbler
    pieg0bbler Guest

    Registering a controller to get service order


    I just bought an Xbox One controller with a faulty left trigger.

    I'm trying to lodge a service order and I'm being asked for the controller serial number.

    It seems the serial number of the box is 14 digits, but the online form only allows 12. Am I missing something?

    :)
     
    pieg0bbler, Jul 11, 2014
    #1
  2. Xbox Upset
    Xbox Upset Guest
    Xbox ONE Controllers - one out of warranty, the other MIGht be within warranty

    To add - when I tried registering my first controller for a service, the microsoft website said:

    No Records Found

    If you find no offers available for your out of warranty device, please visit microsoft.com/store if you would like to purchase a replacement.
     
    Xbox Upset, Jul 11, 2014
    #2
  3. ChiefJoboo
    ChiefJoboo Guest
    xbox turns off after a few seconds when i turn it on

    Yes, you can start a repair order on this page
    https://support.microsoft.com/devices     by registering your console by its serial number and then creating a service order.

    Alternatively you can contact xbox support in a live chat here to have them help you set up a repair:
    Contact Us | Xbox Support
     
    ChiefJoboo, Jul 11, 2014
    #3
  4. onyxishere
    onyxishere Guest

    Registering a controller to get service order

    You don't need to register controllers. If you had just recently purchased the controller and it is not working have you considered returning it to the store you purchased it from for an exchange? It would be a lot faster.

    If you cannot return it to the store and are still having trouble setting up the service order give phone support a call and they can help you.

    support.xbox.com/contact-us
     
    onyxishere, Jul 12, 2014
    #4
  5. YemeniFriend
    YemeniFriend Guest
    I actually had the same problem and I was confused. They are asking you for your CONSOLE's Serial Number not the controller. Once the Console is registered. Click you have a problem and click accessory then click controller for it to be repaired.
     
    YemeniFriend, Oct 31, 2018
    #5
  6. YemeniFriend Win User

    Registering a controller to get service order

    I actually had the same problem and I was confused. They are asking you for your CONSOLE's Serial Number not the controller. Once the Console is registered. Click you have a problem and click accessory then click controller for it to be repaired.
  7. onyxishere Win User

    Registering a controller to get service order

    You don't need to register controllers. If you had just recently purchased the controller and it is not working have you considered returning it to the store you purchased it from for an exchange? It would be a lot faster.

    If you cannot return it to the store and are still having trouble setting up the service order give phone support a call and they can help you.

    support.xbox.com/contact-us
  8. AridLizard Win User

    Controller Melted

    go to https://account.microsoft.com/devices/ and make sure the controller is registered (if it isn't registered you will need to register it)

    then select the controller and start an online service order
  9. CIDkidzPILLZ Win User

    I want to request a replacement for the controller that came with the Xbox Series X because it stopped working after just 3 weeks of use.

    In order for you to possibly get a replacement for the controller in question. You must register the device and then create a service order. As long as you are still under warranty, they will generally replace the faulty device. I wish you good luck.

    https://account.microsoft.com/devices

    If the controller came with your Xbox Series X, register the console. After registering the console select 'See details' on the registered device and then opt to start order with that console. After selecting start order, you'll be able to select accessory as the category of issue.
  10. ChiefJoboo Win User

    "Expect a call in 1 minute"

    To do a controller repair please first register your console's serial number and then start a service order and select the controller.
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Registering a controller to get service order

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