region problem and prepaid code

Discus and support region problem and prepaid code in XBoX Games and Apps to solve the problem; Hello, My friend offered me Battlefield 1 (bought from the xbox market) and when I enter the code her tells me that the region is not the same, but we... Discussion in 'XBoX Games and Apps' started by IraKaZ33, Jul 6, 2018.

  1. IraKaZ33
    IraKaZ33 Guest

    region problem and prepaid code


    Hello,

    My friend offered me Battlefield 1 (bought from the xbox market) and when I enter the code her tells me that the region is not the same, but we are in the same region.

    :)
     
    IraKaZ33, Jul 6, 2018
    #1
  2. onyxishere
    onyxishere Guest
    xbox live connection status error code: 8016A04B

    Error code 8016a04b occurs when you redeem a prepaid code on Xbox LIVE

    Overview

    If you see error code 8016a04b when you redeem a prepaid code on Xbox LIVE, the prepaid code that you're trying to use doesn't match the country or region of your account.

    Read this page to learn about error 8016a04b and what you can do about it.

    On this page

    Topics

    region problem and prepaid code [​IMG]

    Error code and message

    region problem and prepaid code [​IMG]

    Problem

    region problem and prepaid code [​IMG]

    Solutions

    Error code and message

    Error code 8016a04b contains the following message:

    Can't retrieve information from Xbox LIVE. Try again later.

    Status code 8016a04b


    Problem

    If you see this message and error code, it means the prepaid code that you're trying to use doesn't match the country or region of your account.

    Solutions

    Solution 1: Confirm the location where your prepaid account was purchased.

    The prepaid code that you're trying to use doesn't match your account region. Some prepaid codes can only be used in select regions. Confirm that your account region matches the region where the prepaid code was purchased.
     
    onyxishere, Jul 6, 2018
    #2
  3. Gillette 73
    Gillette 73 Guest
    Microsoft points will not add to my account

    Error code and message

    Error code 8016a04b contains the following message:

    Can't retrieve information from Xbox LIVE. Try again later.

    Status code 8016a04b

    Problem

    If you see this message and error code, it means the prepaid code that you're trying to use doesn't match the country or region of your account.

    Solutions

    Solution 1: Confirm the location where your prepaid account was purchased.

    The prepaid code that you're trying to use doesn't match your account region. Some prepaid codes can only be used in select regions. Confirm that your account region matches the region where the prepaid code was purchased.

    do not give your code to anyone as suggested above they'll just get your points.

    if your still having issues telephone support or use support chat which is at the bottom far right of this page
    support.xbox.com/.../error-code-lookup
     
    Gillette 73, Jul 6, 2018
    #3
  4. region problem and prepaid code

    Game gifting only works if both parties are in the same region. Theres really nothing that can be done about it except for your friend to get a refund on the game. Thanks!
     
    CrazyUSMarine, Jul 6, 2018
    #4
  5. Tenjoseslash
    Tenjoseslash Guest
    that code is not for your region, yours or your friend.
     
    Tenjoseslash, Jul 6, 2018
    #5
  6. CrazY1985
    CrazY1985 Guest
    make sure, if indeed you guys are in the same region, that both accounts are also setup as being in the same region!
     
    CrazY1985, Jul 6, 2018
    #6
  7. SLB4EVERPT
    SLB4EVERPT Guest
    I dont know if he will get a refund for that but you can have a fix for that. If you have a code you can always try....

    I can try to help you at least to you try to still get the game:

    - On your xbox, first go to your billing, if you have any card or address associated please remove

    - Then go to options and change console region to your friends region (you dont need to change the language just change the region) and will appear a option to restart console

    - On the new region try to redeem the code. Now here if doesnt work, your friend will need to ask a refund directly on support, if work only need to start the installation, then put in pause the installation and get back your region again on the same option
    that you use before, hit restart console and continue the installation.

    I hope that fixes your problem.
     
    SLB4EVERPT, Jul 8, 2018
    #7
  8. GustavoRS14
    GustavoRS14 Guest

    region problem and prepaid code

    Contact Xbox Support and see what can be done about It
     
    GustavoRS14, Nov 2, 2018
    #8
  9. GustavoRS14 Win User

    region problem and prepaid code

    Contact Xbox Support and see what can be done about It
  10. CrazyUSMarine Win User

    region problem and prepaid code

    Game gifting only works if both parties are in the same region. Theres really nothing that can be done about it except for your friend to get a refund on the game. Thanks!
  11. SLB4EVERPT Win User

    region problem and prepaid code

    I dont know if he will get a refund for that but you can have a fix for that. If you have a code you can always try....

    I can try to help you at least to you try to still get the game:

    - On your xbox, first go to your billing, if you have any card or address associated please remove

    - Then go to options and change console region to your friends region (you dont need to change the language just change the region) and will appear a option to restart console

    - On the new region try to redeem the code. Now here if doesnt work, your friend will need to ask a refund directly on support, if work only need to start the installation, then put in pause the installation and get back your region again on the same option
    that you use before, hit restart console and continue the installation.

    I hope that fixes your problem.
  12. CrazY1985 Win User

    region problem and prepaid code

    make sure, if indeed you guys are in the same region, that both accounts are also setup as being in the same region!
  13. Tenjoseslash Win User

    region problem and prepaid code

    that code is not for your region, yours or your friend.
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region problem and prepaid code

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