Region incorrect error when signing into Xbox Live or Teams

Many thanks for your response.

I have connected the Xbox to my phone and it works fine. As soon as I reconnect to the main network I get the region error.

I am in contact with my ISP about this but it only appears to be Microsoft who think i'm in Iran.

Everything else I use to check my location shows me correctly in England, UK.

Only Microsoft products, XBOX, Bing Maps, Authenticator etc show me as in Iran.

It's definitely not an account breach issue either, no suspicious logins and it's affecting multiple Microsoft users, accounts on the same internet connection.

Again, it's only Microsoft that think i'm in the wrong place.

How do i submit a support ticket, all the help pages are useless and send me to some virtual bot that is rubbish

i'm sorry you'll need to submit a ticket to Support, no one here has the ability to contact any department that could fix such an issue

The first thing I would recommend you do is change your passwords, and check to see in the security panel of your account if someone has logged in from Iran.

The second thing I would do is call your Internet provider and ask them what could possibly caused the problem

https://support.xbox.com

Hi there!

I am sorry to hear about what happened. Let's do our best to get this sorted out.

For us to further isolate the issue, could you please try to connect using a different network connection from a different ISP? You could use a mobile data hotspot if possible.

Make sure to restart your devices before connecting to a different network. It's possible that the issue is with your ISP. Also, do not use any VPN service or configuration for your network devices.

I appreciate all the additional information. In this case, it would be best if you reach out to the Xbox/Microsoft Team for further assistance.

Try to go to https://support.xbox.com/contact-us > Contact us > Subscription & billing > I don't recognize a charge > describe the issue > Next > See contact options > Chat online. That could work.

Majornelson.com

"I wanted to let you know that the team has just released a system update for the Xbox 360 over Xbox LIVE. Starting today when you sign in to Xbox LIVE you’ll receive a prompt to accept this mandatory update. If you are signed into LIVE already, you may
be signed out and asked to accept the update and you’ll be back online in a few moments.

In this update, we are correcting some issues such as displaying the incorrect playlist name when launching a playlist from Xbox SmartGlass to the console, an error with Xbox Video closed-captioning and an error with Xbox Music that some were experiencing.

Thanks and we will see you online.