Region differences / child accounts security

st_bus · Apr 22, 2014

I have 2 kids accounts. The oldest kid is 12, the youngest is 10.

Both ages have been correctly entered when creating their accounts (i did it and they do not know their password).

When I had our xbox one for about a month, i noticed that my kids could not play online games, although they were added to my family.

Xbox support told me i had to set my xbox one is my home xbox, so i did.

Now my youngest kid (region Belgium) can play online games (plants vs zombies).

My oldest kid (profile region is Netherlands) can not play online (plants vs zombies) on our xbox.

At least I should expect that the oldest kid should have more opportunities but in my case, it is my youngest kid that can do more.... Is this related to the region setting, and if so, why is there such a difference between Netherlands and Belgium?

BTW: all security has been set equaly for both accounts on XBOX One.

:)

DigitalAssassin · Apr 22, 2014

Parents Account // Xbox One

Hey there, you can use the following steps to promote the account to an adult if it's of the legal age in your region:

support.xbox.com/.../promote-child-account

DigitalAssassin · Apr 22, 2014

Purchasing Content

Hi there, so was your account considered a child at some stage? You might need to promote it to an adult if you're at or above the legal age for your region:

support.xbox.com/.../promote-child-account

You might also need to take a look at your security and privacy settings to see if you're blocked from purchasing content:

support.xbox.com/.../xbox-one-manage-privacy-and-online-safety

Mister Quimby · Apr 24, 2014

Hey there AfootElephant53!

I am sorry to hear about the connection issues. It is possible that due to regional restrictions you may be unable to access certain content. However, we would like to make sure that we are not missing anything first. Is it only Plants vs Zombies that your
oldest child cannot play or is it for all Xbox Live games?

We will be waiting to hear from you so that we can help get this issue sorted.

st_bus · Oct 31, 2018

Hello Mister Quimby.

For now we only have 3 games, all 3 are EA games (FIFA14, NFS Rivals and PvZ Garden Warfare).

All 3 games do not allow my oldest son to play online...

EA support elevated his Origin account to adult, but this did not help either.

So after checking several things with Xbox chat support, the only difference i could find was the region setting.

st_bus

Hello Mister Quimby.

For now we only have 3 games, all 3 are EA games (FIFA14, NFS Rivals and PvZ Garden Warfare).

All 3 games do not allow my oldest son to play online...

EA support elevated his Origin account to adult, but this did not help either.

So after checking several things with Xbox chat support, the only difference i could find was the region setting.

Mister Quimby

Hey there AfootElephant53!

I am sorry to hear about the connection issues. It is possible that due to regional restrictions you may be unable to access certain content. However, we would like to make sure that we are not missing anything first. Is it only Plants vs Zombies that your
oldest child cannot play or is it for all Xbox Live games?

We will be waiting to hear from you so that we can help get this issue sorted.

DigitalAssassin

Hey there, you can use the following steps to promote the account to an adult if it's of the legal age in your region:

support.xbox.com/.../promote-child-account

Ultra Plankton

For most people, in most regions

Sign in to Your info on the Microsoft account website.Select Edit your personal info.Change your birthdate, and select Save.
For child accounts, in some regions
If the birthdate on a Microsoft account says that it belongs to a child, there are different steps to take in regions such as the United States of America and the Republic of Korea, and other regions that regulate what children can do online.
I'm a parent, trying to change my child's birthdate

Using the parent's Microsoft account, sign in to your Family page on the Microsoft account website.Select Manage my child's profile info.For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.
I’m an adult, but my account thinks I’m a child
To change your own account from a child account to a full account, you need to prove that you're an adult. You have two options:

Show all
Option 1: Provide a valid U.S. credit card number
Option 2: Send us proof of age

Might I be able to change it a different way

Mistress Sara

Hi there,

Until the birthdate entered at creation on an account reaches the age of majority for it's region (for example 18 in the US), it can't be promoted to an adult account.

You can grant exceptions as shown here:
http://support.xbox.com/xbox-one/security/grant-exception-child-content-limits

Region differences / child accounts security