Region change failure

I tried to change region of the account and the website would not let it be changed. I tried contacting with Xbox Support and they could not support changing the region of the account. Anyone else can provide a voluntary service to do that?

:)

 

can't buy games on demand

If you've moved from France to the UK then you should check your billing info to see if it matches your tag info:

support.xbox.com/.../xbox-live-credit-card-authorization-failure

You could also look into changing your account region if you haven't done so already.

support.xbox.com/.../change-region

 

Gold Family Pack

Unfortunately that has not worked. I get the same screens indicating some kind of failure in the process.

I was not able to change the region of either of the accounts presumably because they are already in the region I tried to change to but I could not find out anywhere which region which account was in.

 

Hi Michael, How is the Xbox App being impacted when you trying to change the region of your account? We only monitor issues related to the Xbox App, so if your not using the App the issue your reporting is beyond our scope. We recommend reviewing the article
below to make sure you meet the conditions to change regions and if you have further questions contact Xbox Support for this is something they should be able to help you with.

support.xbox.com/.../change-region

Thanks,

Best

 

Hi there,

I would like to make the following points:

I do not meet the conditions that block change;

The whole Microsoft Account is still in Hong Kong, and the only way to change it is accessing the Xbox webpage and it does not work on my behalf.

As a result, the app still conflicts with detection of actual location and does not allow me to access the Store.

Thank you.

Best regards,

Michael

 

Hi Michael, Thanks for the feedback. Sorry to hear about your experience. Hopefully the Xbox Support team can find a solution to make it work for you. Good luck!

Thanks,

Best

 

Dear Xbox team,

I am rather disappointed at your implementation of the region change feature. However, I am relieved that I could finally use that feature after many failures, because I realised that I needed to make that change based on the IP address of the old region
that I resided in. How inconvenient in a real situation like mine!!!

Best regards,

Michael