Regarding my Xbox account

Discus and support Regarding my Xbox account in XBoX Accessibility to solve the problem; This is a rather complex issue, I have an Xbox account that I've had for years, but the problem is I no longer have access to the email or phone number... Discussion in 'XBoX Accessibility' started by Derrick temp, Jul 14, 2023.

  1. Derrick temp
    Derrick temp Guest

    Regarding my Xbox account


    This is a rather complex issue, I have an Xbox account that I've had for years, but the problem is I no longer have access to the email or phone number attached to the account. So I'm scared to connect my Xbox one to the internet in fear of losing access to the account. The Xbox one I have is set as the home Xbox and I can still use the account offline. I have tried to recover the account but have had no such luck. Is there anyway to change the email or number since I still have the account? And will I lose the account if I go online? I have bought a lot of Games and spent years on this account and I would be heartbroken if I lost it. Please I really hope this can be fixed.

    :)
     
    Derrick temp, Jul 14, 2023
    #1
  2. WattyNuela Win User

    Regarding my Xbox account

    Hello Derrick, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I’m sorry to hear you lost access to your Microsoft account. You can try to recover it by using your Xbox console:
    https://support.xbox.com/help/account-profile/m...

    However, it is necessary to use it only, you can choose to take the risk. Unfortunately, it is not guaranteed to know if the system is going to ask you to verify your identity.

    Additionally, when we lose access to our accounts, we can try to recover it by following all the recommendations available in this related article:

    https://answers.microsoft.com/en-us/outlook_com...

    If none of the options work, the last resource is submitting the Microsoft account recovery form:

    https://support.microsoft.com/account-billing/h...

    Lastly, and as a reminder, please notice that no one at Microsoft can view, change the account details, or send password reset links for you, this is for security policies.
  3. Daft Badger Win User

    Regards to my account

    The enforcement team don't use the forums so there's nothing anyone here can do.You'll have to wait 24 hours to take the quiz again.

    Try using a different web browser if you are having trouble with the enforcement site.

    There's no time limit on when a suspension can be issued for a offence.

    Your 2nd suspension would of been for something you did before the first suspension was even issued.
  4. Shaggerdoodle Win User

    TO ENFORCEMENT REGARDING MY ACCOUNT

    OK thanks and I personally don't care what they "investigate" because I know at least 23 people who I met( and reported ) for legit hackering and modding yet they are online but you guys ban someone who will verbally defend themselves and besides 96% of
    any rude conversations where verbal and I know my laws state and federal and recording is not okay.
  5. Smwutches Win User

    TO ENFORCEMENT REGARDING MY ACCOUNT

    For an official answer from the enforcement team, you'll need to post here -
    forums.xbox.com/.../41.aspx


    The enforcement team do investigate every complaint. So it doesn't matter why someone files a complaint, they will only issue a suspension/banning if they discovered that you have done something to violate the code of conduct or terms of service.
  6. Smwutches Win User

    Question regarding recovering my account...

    No. When you purchase content it's tied to the gamertag that purchased it as well as the console it was purchased on. You would have to have access to the original account that purchased the games in order to access the content on the new console.
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Regarding my Xbox account

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