Regarding case support suggested refund but no action taken for a month for my Elite...

Hi Mooohg,

We understand your sentiment with the refund request that you should be having. This is not the experience that Microsoft wishes you to have. As your support advisor, we will work with you to find the best solution to your concern.

We have sent you a private message to further assist you with this matter. Please click this link.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Stay safe!

Sincerely,



Xbox Forum Moderator

Microsoft Community

You are going to have to contact ms store support I'n your region

Via phone no one on forums can help with case numbers

And I suggest you edit it out because people can call up support with that number and get your name

It's PII

Hello,

If you need to contact the enforcement team regarding an action taken on your account, please open a case review from enforcement.xbox.com

Cheers!

Hey there -

For any information regarding actions taken by the Xbox Live Enforcement team, you'll want to head over to the
Enforcement website. We don't have any information regarding actions taken by the Enforcement team and are unable to speculate further. If you are eligible for a case review, you can file one on that
website as well.

Thanks for understanding!

Update: I went ahead and contacted support via chat and they solved it by refunding my monthly subscription payment for this month so that the 12 month code could begin to apply instead. Basically just removing the overlap rather than removing the code from my account. It was super fast, I have already received the refund and my account already reflects the application of the 12 month pass code. It was a simple fix in the end, but did require the action of Microsoft support to accomplish it in case you get into the same situation.