Regalo comprado por Xbox Store,[Translation-Gift purchased by Xbox Store,]

SanSanEc · Apr 16, 2019

Tengo un problema con un código de Xbox One, hace unos días le compré a un pariente un juego por medio de la opción regalo en Xbox Store;
se le envió el código a mi pariente y al momento de usar el código dice que se compró en otra región y no se pude usar.
¿Cómo es eso posible? Ambos vivimos en la misma casa y nuestras cuentas son de USA. ¿Se puede arreglar de alguna forma?

[Translation-I Have a problem with an Xbox One code, a few days ago I bought a relative a game by means of the gift option on Xbox Store; The code was sent to my relative and at the time of using the code says it was purchased in another region and
could not be used. How is that possible? We Both live in the same house and our accounts are from USA. Can It be arranged in some way?]

:)

SanSanEc

Ya busqué solucionarlo de esa manera, pero no se pude pedir reembolso. Lo que me intriga es el código generado debido a que no funciona ni en mi perfil ni en el de mi pariente.

[Translation-I tried to fix it that way, but could not ask for reimbursement. What intrigues me is the code generated because it does not work in my profile or my relative's.]

{Parity}

No, the best thing you can do is request a refund for the purchase. For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

SanSanEc

Gracias por la ayuda.

[Translation-Thanks for the help.]

choppyseize

Codes can't be gifted to other regions. You will have to request a refund.

white knight ax

Buenas noches no deberías tener problemas con tarjetas de regalo. Recomendable tarjeta de regalos de xbox.

[Translation - Good night you shouldn't have problems with gift CARDS. Recommended Xbox Gift Card.]

Regalo comprado por Xbox Store,[Translation-Gift purchased by Xbox Store,]