Regaining access to my old account that was hacked

Hi there Andy S.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with a compromised account.

If you are getting this error message, have you tried accessing the account from another web browser or device?

With your families email, the best place to start is to check your internet connectivity and your connectivity to your Outlook. Do you receive emails on another device?

It's also good to check your Junk Email settings to check if you have blocked or removed safe senders and to check your filters at the bottom.

If that doesn't work, check your junk and storage. (Can be found in the Storage setting under general)

If none of this works, try changing your password.

You can find more information here: [support.microsoft.com/office/d39e3341-8d79-4bf1-b3c7-ded602233642]

You can go to this link: [support.microsoft.com/home/contact] and input 'Account Access' and then go to 'Contact Support'.

Once you're there, you can go to 'Microsoft 365 and Office' > 'Manage Account Security' and you will be able to talk to a support agent.

They would not be able to open the account for you but they may be able to help with the errors.

I hope this helps.

I shall be here for your response. -Lumie

How did you regain access to your account? Mine was hacked and i can't get on xbox live with that account at all now.

You need to call phone support then to regain access to your old account.

Hello,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well. I can see that you are trying to recover your Xbox account. Let me see how I can assist you with this concern.

To access your Xbox profile and other Microsoft services, you need to know the email address and password you used to set up your Microsoft account.

Important: Xbox Support can’t provide this info, even if you know your gamertag

If you know the email address for your Microsoft account but need to reset your account password, visit: Reset or recover your lost Microsoft account password | Xbox Support

Please see: Find your Microsoft account email address | Xbox Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)





Thank you for understanding.