regain access to stolen microsoft account

Hi there,

see the steps on this link on how to try and regain access to a compromised account:

https://support.xbox.com/help/account-profile/manage-account/compromised-account-solution
This support page will have all the steps to try and regain access to the account.

You need to contact the cops to report the crime so that you can claim on your insurance and replace your stolen goods.

However, I agree that you need to contact microsoft to put an unauthorized access investigation on your account. You need to change your WLID password and regain control of your account.

Hi

You will only be able to regain access to those games if you can regain access to that account.

You could try to recover access to your account here https://support.microsoft.com/en-gb/help/17875/microsoft-account-reset-or-recover-password

If Microsoft were to unblock the account, then would I be able to add my 2FA? Or would the hacker just regain access?

Hi Ice *, my name is Courtney and I would be happy to help.

Let me understand a little about the problem you are presenting, your account was stolen and then suspended, is that correct? Have you not regained access?

I await your response, so I can provide you with better help.

Best regards,
Courtney.