regain access to stolen microsoft account

not gbytes · Jan 24, 2025 at 1:03 PM

Hey,

my microsoft account got stolen and they changed my email to theirs so i dont have access to it rn.

Is there any way i can recover it by using the old email to regain access to my account?

Like would you be able to recover a microsoft account if you dont have access to the set email but to an older one, like the one the account got created with?

Or is there at least an option for me to find the email they changed to?

Appreciate any help

:)

WPAK

Hi there,

see the steps on this link on how to try and regain access to a compromised account:

https://support.xbox.com/help/account-profile/manage-account/compromised-account-solution
This support page will have all the steps to try and regain access to the account.

ZombieTron

You need to contact the cops to report the crime so that you can claim on your insurance and replace your stolen goods.

However, I agree that you need to contact microsoft to put an unauthorized access investigation on your account. You need to change your WLID password and regain control of your account.

IRB

Hi

You will only be able to regain access to those games if you can regain access to that account.

You could try to recover access to your account here https://support.microsoft.com/en-gb/help/17875/microsoft-account-reset-or-recover-password

Cutestduck

If Microsoft were to unblock the account, then would I be able to add my 2FA? Or would the hacker just regain access?

Courtney Todd

Hi Ice *, my name is Courtney and I would be happy to help.

Let me understand a little about the problem you are presenting, your account was stolen and then suspended, is that correct? Have you not regained access?

I await your response, so I can provide you with better help.

Best regards,
Courtney.

regain access to stolen microsoft account