Refusing to recover my account despite giving all details required

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Lain

Sorry to hear that the recovery form has been rejected. When that happens these are the options available for you:

"If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

We recommend that you review the guidance for filling out the recovery form (https://support.microsoft.com/en-us/account-bil...) before trying the form again.

If you are unable to use the form because you don't recognize the additional account security information, try our online Sign-In Helper."

You can double check this here: https://support.microsoft.com/en-us/account-bil...

Also, you could try alternative methods to recover your account here:

https://support.microsoft.com/en-us/account-bil...

Please note that no one here including Microsoft Support is capable to send password reset links or modify account details for security policies

So if the hacker changes all the information associated with the account then you will be unable to recover the account even if you give the old details?

Thanks for the reply. I have tried the recovery form but the automated system refused to reset password despite giving correct details.

Is there a way to connect to a person to get this solved? I don't want to be charged recurrently on my card on an account that I no longer use. I tried the contact us link but no luck in getting a person to chat / call to fix this issue.

Recovering accounts like this requires you remembering your email and details.

If you can't remember anything, then it is lost.

A few months ago one of my accounts was hacked by a user and they hijacked my account to firstmailer.net account. I apparently don't have enough info to recover the account.

However I am still being charged my monthly Game Pass subscription. I am unable to cancel this subscription because they refused to recover my account back to me.

Canceling the subscription from the Xbox side would require you having access to the account to login and cancel it.

If you are unable to recover the account then your only other option would be having your bank block any future charges.